Grapevine Ford

Oil change Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was gi Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was given the option to take a shuttle and updated often about the status of my vehicle being serviced. More

Used Grapevine Lincoln 2x in May. Excellent service staff. Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicl Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicle during first service visit for overnight. More

Take your business somewhere else Can I give zero stars? If Ford ever wondered why they are losing brand value to the Japanese brands I have the reason. I’ve purchased three Toyota’s i Can I give zero stars? If Ford ever wondered why they are losing brand value to the Japanese brands I have the reason. I’ve purchased three Toyota’s in 18 years and have put over 400K miles on them. I decided to purchase a NEW truck for the first time ever. I settled on the nearly 80K Ford Raptor as a 40th present to myself. At 6000 miles I started having oil pressure issues and transmission issues. The dealer I purchased it from said I should bring it in. I did that at 8,000 miles. I brought it in and must say that Grapevine Ford must be the worst service organization. The service group was lightly staffed on that day and had to search for someone to give my truck to. The two service managers were not around, but I grabbed their cards. I left messages with both of them. One never called me back and the other’s VM says it’s broken so I need to text him, which I did. While I was waiting around I asked for some water and was told “there is a water fountain inside.” No attempts to say “let me go get that or offer a bottle water.” No attempts to go the extra mile when I clearly have major issues. The manager and I spoke on Monday and when I asked him about a loaner his response was “Did you buy that with the warranty?” Wow! Didn’t realize I needed to do that as I never bought a new car and quite frankly never had an issue with one of the Toyota’s in all those years. I would expect that you spend $80K on a car that would be the least they would do when it’s determined I have head gaskets and transmission issues four months after purchase. I Ubered for a week and had great customer service. Upon picking it up on Friday I got in to find they had driven it for about 40 miles based on the paperwork. Did they fill it up with gas after making the repairs? Nope. Did they even wash it with all the dirt from having service guys all over it. No again. I asked about it and the response was astounding. “If you were my customer I would have made sure it was washed.” Really? So, the 80K I spent at Ford doesn’t constitute me as your customer. Ford just doesn’t get it. Fact is I WAS your customer, but will never return to Grapevine Ford let alone purchase another Ford. More

Purchase of new vehicle The customer service was excellent except for my experience with finance. They try and push these extended vehicle service agreements on you and don’t The customer service was excellent except for my experience with finance. They try and push these extended vehicle service agreements on you and don’t want you to leave without the purchase of one. I was told if I sign up for it I could cancel anytime and my monthly payments would adjust. Turns out you can cancel but the monthly payments stay the same. That was not what I was told by Kyle. Suffice to say after speaking to him afterwards I am very disappointed and was told it was miscommunication. I know what I heard because I asked several times about cancellation. Buyers need to be aware of this. That is poor service to customers. I didn’t appreciate his condescending tone on the phone with me either. More

Sales and service We purchased the new vehicle and the salesman told us that he included a service plan at no additional charge. We attempted to have service completed We purchased the new vehicle and the salesman told us that he included a service plan at no additional charge. We attempted to have service completed and was told that no service plan existed. Took the vehicle in for warranty work. The vehicle remained for over 2 months. The service department was terrible about keeping us updated. Said they were waiting for a part. I checked other dealerships and found that the part was in stock More

Pete Rochelle is probably the best service advisor I've ever delt with. My last 6 cars were Mercedes from park place. I get that same level of service with Pete an is probably the best service advisor I've ever delt with. My last 6 cars were Mercedes from park place. I get that same level of service with Pete and his team. More

Full Service Oil Change Everything was smooth and was quicker than expected. Pete was exceptional and professional and took care of all needed requirements as well as expla Everything was smooth and was quicker than expected. Pete was exceptional and professional and took care of all needed requirements as well as explaining other available options. More

Great customer service Always have a good visit. Pete In quick lube is always friendly and fast. Let’s me know what I need to keep me up to date on maintenance. Always have a good visit. Pete In quick lube is always friendly and fast. Let’s me know what I need to keep me up to date on maintenance. More

Airbag recall Great service from Jody McPhail and my car was ready the same day I took it in. Everything was very easy and efficiently handled. Great job! Great service from Jody McPhail and my car was ready the same day I took it in. Everything was very easy and efficiently handled. Great job! More

Service is always Excellent Although all the services went well ! Unlike my previous vists to the dealership ! This advisor did not offer explanations of my other concerns on th Although all the services went well ! Unlike my previous vists to the dealership ! This advisor did not offer explanations of my other concerns on the vehicles unless I asked the question ! She was not very friendly or outgoing ! I am going to skip her next time. All other services were exceptional More