Grapevine Ford

They took my vehicle on time and had it completed in less than a day. I was well pleased with service than a day. I was well pleased with service More

Good experience overall, David did a great job, as did Willie in the F & I office. Would recommend David to anyone looking for a new car or truck, no high pressure. Willie is a true professional, no hig Willie in the F & I office. Would recommend David to anyone looking for a new car or truck, no high pressure. Willie is a true professional, no high pressure with him either. More

Good job thank you. Trevor in Service listened to my needs and took good care of me. Trevor in Service listened to my needs and took good care of me. More

Michael the salesman was helpful and honest. Be careful with the financing part. I signed a final walk out the door sales price with Michael. When I went to finalize paperwork,, it was marked u Be careful with the financing part. I signed a final walk out the door sales price with Michael. When I went to finalize paperwork,, it was marked up about $4700. More. Glad I caught it before I completed signing. More

The sales department is very good especially the used car Debbie is great. The new car sales is not as good to deal with. Service Department needs a lot of help. I have not been happy with the service I have Debbie is great. The new car sales is not as good to deal with. Service Department needs a lot of help. I have not been happy with the service I have received from them. More

Very pleased with the service. Gave me a truck exactly that price that I wanted. Worked on the interest rate for me also. No surprises. Gave me a truck exactly that price that I wanted. Worked on the interest rate for me also. No surprises. More

AVOID! Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Grapevine Ford. I will be reporting this dealership to the Texas Attorney General's Office and the Federal Trade Commission (FTC). My experience with Internet Sales Manager Jarvis and Sales Manager Christopher Aylesworth was unprofessional and concerning. They were completely opaque on pricing and refused to negotiate in good faith. The entire process felt like a high-pressure attempt to coerce me into a bad deal. They were inflexible and employed outdated sales tactics, making it clear their priority was maximizing profit over customer satisfaction. I ultimately purchased a vehicle elsewhere, where I received excellent service, transparency, and a great deal. The most egregious issue is their continuous harassment. Over a month ago, I explicitly requested that they remove me from their database and cease all contact. For the past four weeks (and counting), I have been harassed daily with multiple calls, including voicemails that consist only of hold music. This is a blatant disregard for my "do not contact" request and a violation of consumer rights. I escalated this matter to Chaz Gilmore (Managing Partner of Grapevine Ford) and Berkshire Hathaway Automotive directly. It is baffling that in 2025, a dealership believes it is acceptable to use harassment to try and strong-arm consumers. I have documented call logs and voicemails as evidence for my formal complaints to the FTC and Texas AG. Save yourself the time and the stress. Avoid Grapevine Ford at all costs. There are plenty of professional, transparent, and respectful dealers in North Texas who value their customers. More

My service advisor Dylan Gingerella was wonderful. When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the nex When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the next day. I always bring my Fords to them for service and repair when needed. The service department has always been excellent. More

Pleasant experience. They resolved the issues we had in a timely manner. Professional and truthful They resolved the issues we had in a timely manner. Professional and truthful More

Fast, no games up front deal. Very happy with the process. Stress free deal easy! Very happy with the process. Stress free deal easy! More