Grapevine Ford

Thank you to Chaz Gilmore and his leadership team for the absolute worse customer experience that I have ever had. Today I was lied to and denied access to speak to Chas Gilmore or even set an appointment up absolute worse customer experience that I have ever had. Today I was lied to and denied access to speak to Chas Gilmore or even set an appointment up to speak with him by members of his leadership team. This dealership has had my vehicle for 13 weeks for a roof leak. I have been told by members of the leadership team that they are unable to locate the leak and keep feeding me the same information, however my service rep was able duplicate the leak last week. Bottom line I have owned this vehicle for two years and this vehicle has been at the dealership for this same leak on two separate occasions and for multiple other issues. The backup camera has been in multiple times and still glitches and not fully working. More

Heath has helped me with my vehicle from Day one and he hasn’t made Me feel rushed or anything! He was a great deal of help and I appreciate Grapevine Lincoln for everything hasn’t made Me feel rushed or anything! He was a great deal of help and I appreciate Grapevine Lincoln for everything More

Very good service at Grapevine Ford for my Expedition . They took very good care of me and my car. They took very good care of me and my car. More

Purchased 2024 Lincoln Aviator Black Label May 24th. Sync System software was never updated. Not the experience I would expect but it is the first time and last time I will buy a NA luxury vehicle. Sale Sync System software was never updated. Not the experience I would expect but it is the first time and last time I will buy a NA luxury vehicle. Sales experience was average. Following week made the mistake and purchased an 2024 F250 from the Ford side. They will constantly push the 5 Star survey non stop (Texts/Email). Serious disconnect with management and pushing sales folks to ask for the 5 Stars instead of providing 5 Stars. Truck was empty when I took delivery they were out of diesel. Issues upon Issues with truck (Steering/Sync System/Pro-power On Board). Good luck getting service at this place. I strongly suggest reading honest reviews. I was explicitly told by the sales manager "If you can't give 5 Stars- Don't fill out the survey". Oddly enough Ford never sent a survey for this purchase or was it convenient? Bottom line shop around and read factual reviews. Zero management contact or thanks for purchasing 2 new vehicles from us in 5 days. All about the "5 Star rating from Ford" versus actually earning a 5 Star rating. More

Easy and fast purchase. No hassles with finance. Had the vehicle I wanted at a reasonable price. No hassles with finance. Had the vehicle I wanted at a reasonable price. More

Everyone I dealt with was very nice but completely inept at performing their jobs. Salesman knew nothing about the car, finance guy made me redo the paperwork 5x, service department didnt honor agreed upon at performing their jobs. Salesman knew nothing about the car, finance guy made me redo the paperwork 5x, service department didnt honor agreed upon deals and then stopped calling me for resolution. Overall a churn and burn establishment. 1000,’s of dollars of extras tacked onto every deal. Just laughable to be honest. More

A great place to purchase your next or first automobile. A great staff that will treat you in a nice and professional way. A great staff that will treat you in a nice and professional way. More

Very helpful and listened to needs. Made sure I was happy before leaving. Also very accommodating! Highly recommend to anyone in the market! Made sure I was happy before leaving. Also very accommodating! Highly recommend to anyone in the market! More

Great service, patient with my questions. Would recommend to my family. I’ve been searching for over a year for the truck I wanted. Gavin and Doni help me greatly. Would recommend to my family. I’ve been searching for over a year for the truck I wanted. Gavin and Doni help me greatly. More

Quick lane service is the worst I have ever experienced. Took over three hours for oil change. They did not rotate tires as asked and paid for. They installed air filter wrong. They added Zac oil additive f Took over three hours for oil change. They did not rotate tires as asked and paid for. They installed air filter wrong. They added Zac oil additive for $29.95 without discussing or getting my approval. This was on a new truck with only 15k miles. More