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Grapevine Ford

Grapevine, TX

4.4
1,028 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,028 reviews

December 05, 2021

Wonderful experience, everyone involved was so kind and helpful. Will be recommending this dealership to all of my friends and family! More

by Enso Enthusiast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty young
Jan 04, 2022 -

Grapevine Ford responded

I’m glad you had a great experience, Enso. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

December 05, 2021

Xavier was amazing cool guy helped he was a marvel fan like me, very easy to talk to and made the buying process easy. More

by jeremychatlin88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier , Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Thank you, Jeremy! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Jennifer Barger, Customer Loyalty Director

November 24, 2021

Everyone I dealt with was very professional and helpful. I will recommend this dealership others. More

by gcraines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier, Juan, James, Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

November 19, 2021

Very friendly dealership laid back our sales man was awesome thank you Grapevine Ford And thank you Steven C for the great deal and experience More

by Johnny V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance sorry can’t remember his name
Nov 22, 2021 -

Grapevine Ford responded

Thank you, Johnny! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

November 19, 2021

Picked a vehicle and was ready to purchase and salesman said they need my info. I told him I had financing through USAA already and he said they don’t take USAA. They only use their 50 dealers. That is More

by fishcreighton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Hi, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. If there is anything we can do to help address your concerns, please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

November 17, 2021

Our buying experience was exceptional. From the moment we walked through the door until we left with our new truck, everyone worked very hard to facilitate our buying experience. More

by Phillip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Smith, Micah, Gavin, Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Thank you for sharing your experience, Phillip. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Jennifer Barger, Customer Loyalty Director

November 17, 2021

Knowledgeable salesmen and very efficient. I highly recommend Keaton Rowley. Finance department was a pleasure to work with . More

by Larry_hutson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Rowley and Omar
Jan 04, 2022 -

Grapevine Ford responded

Thank you, Larry! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

November 07, 2021

The sales guy was great.. but finance was suspect.. they moved money from warranty to purchase lojack, which they were specifically told we did not want, then had the nerve to call it free.. it was fraud… I More

by Dman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Willie
Nov 11, 2021 -

Grapevine Ford responded

Hi Dman. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

November 02, 2021

Everyone was very professional but relaxed. I did feel pressured. I was able to buy the truck I was lookin for More

by chancock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jo Gonzales
Nov 05, 2021 -

Grapevine Ford responded

Thank you so much for the review, Chan! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

November 02, 2021

The sales guy Devin was very informative and responsive about any questions. He followed up with me to make sure I was taken care of and had everything I needed. More

by MDailey04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Bear
Nov 05, 2021 -

Grapevine Ford responded

Thank you! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jennifer Barger, Customer Loyalty Director

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