Grapevine Ford

Very poor service. Service Managers make a point to not make eye contact when you enter the drive. Customers must search out managers to be serviced. Service has been horrible since they changed location make eye contact when you enter the drive. Customers must search out managers to be serviced. Service has been horrible since they changed locations. The only reason they are so successful is their location. Do not purchase a truck or service you vehicle here. More

Internet Sales proved untrustworthy! Typical game playing by Gavin Ard despite my immediately stating that I was definitely going to buy an F150 Limited '22 model and that I was definitely going to shop arou by Gavin Ard despite my immediately stating that I was definitely going to buy an F150 Limited '22 model and that I was definitely going to shop around so let's not play any games and give me your best offer. He agreed. At the end of the whole process of customizing my truck preferences which then produced the MSRP of roughly $82,000 he then told me that I would have to pay an extra $10,000 on top of that for it. Additionally, I was going to trade my F150 '18 Platinum for which Ford Motor company's own trade-in value offer was between $41,000-$48,000, and I had the printout of their offer with me. Gavin only offered $38,000. I then showed him Ford's offer and he quickly offered only $40,000. I told him that that was unacceptable and that I also was not going to pay an extra $10,000 for the new F150. He then asked me what extra amount I would be willing pay, to which I replied that I said I wasn't going to answer that question and play his game and that he should tell me what they would offer. He immediately lowered it from an extra $10,000 to now "only" $8,000. The whole point of this commentary is to show that despite my saying up front let's not play games and to give me his very best offer because I was going to shop around he totally ignored that by underpricing the value of my trade-in and overpricing the cost of my intended new truck. In other words, he was deceptive, dishonest, and unprofessional. Then of course the internet sales manager, Cameron, predictably came out and asked if I was pleased with the process that Gavin had put me through. What a predictable routine and a joke. They completely lost my trust, and forever lost my business including servicing. I ended up buying my F150 Limited '22 model at Five Star Ford for the exact MSRP (meaning absolutely no markup) and they offered me $43,500 for my F150 Platinum '18 model. This equates to Gavin Ard at Grapevine Ford's "best" offer starting out being $15,500 over Five Star Ford's offer, but reducing it to "only" $11,500 more after I rejected his initial offer. Again, he played the typical game and it cost him and the Grapevine dealership my business. I also went to Westway Ford to price compare and they were better than Grapevine Ford, but Five Star Ford was straight up, no games, no extra money, and I did order my F150 Limited '22 model from them on the spot. That kind of honesty, integrity and professionalism, along with no game playing from Five Star Ford has earned them my ongoing business as well as positive recommendation to friends and family. You can imagine what negative recommendation I will provide them about Grapevine Ford. More

Just came at the wrong time, low inventory plus me not holding firm on my price left me feeling a bit underwhelmed. holding firm on my price left me feeling a bit underwhelmed. More

No pressure sale with ultimate customer service. Always return for their service department and vehicle Preventative maintenance return for their service department and vehicle Preventative maintenance More

Grapevine Ford Lincoln was great! Jonathan, our salesperson, was just the best. His in depth knowledge of the different vehicles we considered was astounding. After we made our selection he even h salesperson, was just the best. His in depth knowledge of the different vehicles we considered was astounding. After we made our selection he even helped me connect my phone and patiently taught me about the car’s technical features. I was even able to call him with questions after we’d taken the car home. All the people at Grapevine Ford were just great! More

Drinks and refreshments available during your wait. Our wait during paperwork was minimal. Sales person was helpful and knowledgeable. wait during paperwork was minimal. Sales person was helpful and knowledgeable. More

Easy transaction and Ty and Thanh were great!!! Would buy from here again in a heartbeat! from here again in a heartbeat! More

I came from out of town and the entire team was awesome to work with. They had everything lined up and ready for me when we arrived. I'll definitely be back! to work with. They had everything lined up and ready for me when we arrived. I'll definitely be back! More

Overall good experience with Grapevine ford, sales person James and finance person Andrew Boaz were helpful to get things done asap. James and finance person Andrew Boaz were helpful to get things done asap. More

The sales lady Debbie was very very professional and cared about her customers I had dealings with Mr Gilmore which he was very professional and Dru Kaba if you have a problem there these people can sol cared about her customers I had dealings with Mr Gilmore which he was very professional and Dru Kaba if you have a problem there these people can solve it they put you first I would write them at a hundred first vehicle I seen that Debbie pulled up that was the one I took I recommend grapevine Ford dealership to anyone thanks Terry Sanders More