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Grapevine Ford

Grapevine, TX

4.4
1,028 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,028 reviews

March 21, 2022

Terrible. I dropped off my car in October and they still don’t have the part. Never offered to help me get a rental. When I asked for compensation for the inco More

by Lillianfaith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jody , Nikki Van Doran
Mar 22, 2022 -

Grapevine Ford responded

The entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and I am incredibly sorry for the frustrations you have gone through. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.

Mar 24, 2022 -

Lillianfaith responded

I sent you an email yesterday

Mar 27, 2022 -

Lillianfaith responded

I still have not received an email back from you

March 19, 2022

Before entering the facility we were greeted at the entrance (warmly) by Kyle our salesman. Liked the fact that he focused in getting to know us before we spoke about buying a vehicle. Kyle was the bes More

by Joey.Huerta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle sales rep and Joe in financing
Mar 19, 2022 -

Joey.Huerta responded

Excellent buying experience!

Mar 19, 2022 -

Joey.Huerta responded

So glad we stopped at Grapevine Ford, just to see. We ended up driving away in our new Ford F-150. Love it, thanks Kyle and Joe.

Mar 21, 2022 -

Grapevine Ford responded

Thank you, Joey! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

March 16, 2022

The best car buying experience I've ever had. I will be referring everyone in the future. More

by Jerradmurphree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fillmore
Mar 21, 2022 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Jennifer Barger, Customer Loyalty Director

March 15, 2022

Great sales team but Aaron did a good job on the sale and finance as well thank you all. More

by ajjuarez77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Mar 16, 2022 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager

March 15, 2022

Julian Arsenault is good at his job. He works hard to meet your needs. Thank you Julian. More

by MsVal2u09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 16, 2022 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager

March 12, 2022

Very happy with my experience at Grapevine Ford. I had identified the truck I wanted and called before going in. They had the truck ready and everything was great. No hidden fees. No hard pressu More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Belt, Nikki Van Doran
Mar 15, 2022 -

Grapevine Ford responded

Thank you for taking the time to rate us. We'd love to hear additional feedback from you. If you'd like to share more, you can contact me, Jennifer Barger, Customer Loyalty Director, at LoyaltyDirector@GrapevineFord.com.

March 08, 2022

Doni treated me extremely well and helped me get into my f150 with minimal effort. The entire experience was great and I’d recommend Grapevine Ford to anyone. More

by mattDem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doni
Mar 11, 2022 -

Grapevine Ford responded

Thank you, Matt! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

March 06, 2022

Fantastic organization from top to bottom, which made our experience outstanding! Completed entire transaction in <2 hours (in the door to out the door). Maxwell was a very professional sales representati More

by sandythompson3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxwell (sales)..........Outstanding!
Mar 11, 2022 -

Grapevine Ford responded

Thank you, Sandy! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

March 05, 2022

I had a very good experience with Kyle, going over my vehicle. He is trying to locate me a second key for my vehicle. More

by Jerry.eaton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus. And Kyle
Mar 11, 2022 -

Grapevine Ford responded

Thank you, Jerry! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

February 23, 2022

Steven was awesome, actually all of the staff were great. Easy to work with and very nice. More

by Jerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also our finance guy but I don’t have his name in front of me, Nikki Van Doran
Feb 25, 2022 -

Grapevine Ford responded

Thank you, Jerry! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jennifer Barger, Customer Loyalty Director

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