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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 06, 2022
Terrible experience at this dealer. I spoke with a gentleman named Michael Watters who was extremely helpful. I test drove a King Ranch that had some mechanical issues and a fender that I spoke with a gentleman named Michael Watters who was extremely helpful. I test drove a King Ranch that had some mechanical issues and a fender that was dinged up pretty bad. I had no huge issues with that because they were going to fix it. So Michael brings over a guy from Finance/warranty department I really wish I remembered his name. What I do remember about him is that he was one of the most rude salesmen I’ve come across. I told him what I was looking for payment wise and he came in with something not even close(considering a 20k down payment). I told him I would have to walk away and he barked at me “walk away then” gets up doesn’t shake my hand or say thanks for coming in and HE walked away before I did. At the very least show me other options. Had commission breathe all over him. Acted like I wasted his time when I was the one waiting for over an hour to speak to someone about a deal. I wouldn’t take a car there to even get the windshield wiped off and 100% will not consider this dealership for when purchasing a new or used car. I’ve worked in sales for over 10 years and this experience speaks volumes about the culture at this dealership. If you’re considering buying from this dealership, do yourself a favor and drive PAST this dealership to any other Ford dealer besides this one. 7/6/2 More
by Josh_sanchez31
Employees Worked With
Ken
July 05, 2022
Zach and Jake were great to work with, Zach kept me up to date along the long and long wait for the Bronco.... and delivered without any last minute nonsense. date along the long and long wait for the Bronco.... and delivered without any last minute nonsense. More
by wldcatr
Employees Worked With
Mike Crawford
June 13, 2022
Drove 900+ miles roundtrip to buy a truck we had a deal made, in writing and they would not honor the deal. Blamed it on someone else and would not let me speak to management. made, in writing and they would not honor the deal. Blamed it on someone else and would not let me speak to management. More
by vglennprice
Employees Worked With
Devin Bear
June 06, 2022
Amazing, so professional, and very compassionate and caring. They went above and beyond making sure to help me in every way possible. caring. They went above and beyond making sure to help me in every way possible. More
by Diamond
Employees Worked With
Madeleine Kenning, Brent Weddle, The Manger, and Finance Department
