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Grapevine Ford

Grapevine, TX

Overview
Reviews
Vehicles
4.4
1,028 Reviews
Call Dealership (877) 327-6879

801 E State Highway

Grapevine, TX

76051

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Showing 1,028 reviews

August 25, 2024

Everyone was very friendly and welcoming and did a very professional job. They got me exactly what I was looking for At a very good price. More

by scott_w
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Springer
Report | Print
Sep 03, 2024 -

Grapevine Ford responded

I'm happy to hear it, Scott! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

August 22, 2024

Jonathan, Marcus, Joel and Andrew all performed like World Champs. Thanks Grapevine Ford for a no hassle experience. Will definitely recommend. More

by bigcountry.ss316
Recommend Dealer
Yes
Employees Worked With
Johnathon, Marcus, Joel and Andrew
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Sep 03, 2024 -

Grapevine Ford responded

Thank you! It means a lot to us to know that our team members left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

August 16, 2024

Pete Roshell, Service, Did a fantastic job of taking care of my warranty issues. A+++ More

by chris.kephart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Roshell
Report | Print
Sep 03, 2024 -

Grapevine Ford responded

Thank you, Chris! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director

August 14, 2024

I am very thrilled with grapevine ford I received excellent service from them definitely recommend them for service or sales More

by Micki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thank scott and Cameron hudblum
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Sep 03, 2024 -

Grapevine Ford responded

Glad we could help, Micki! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director

July 29, 2024

Went into the dealership as our Ford Expedition lease was ending, this would have been our 35d lease/purchase. We gave the specific parameters were looking for in the vehicle and they located one, we agreed More

by cirrus0561
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
na
Report | Print
Aug 12, 2024 -

Grapevine Ford responded

Hi Cirrus, I am incredibly sorry our team left you feeling pressured to purchase. Thank you for letting us know. We never want a customer to feel pressure to buy, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything I can do to address your situation. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

July 24, 2024

Outstanding customer service at every level . All questions answered perfectly. As an aside, this was my 4th truck purchased at this dealership. More

by Tapratchterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aman, Willie
Report | Print
Aug 12, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. -- Customer Loyalty Director

July 20, 2024

Salesman was very conscientious and thorough. Represented the dealership well. Very pleased with my new Ranger More

by ddpisani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang
Report | Print
Jul 30, 2024 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

July 15, 2024

I will NEVER purchase from grapevine ford. After two weeks of waiting for someone to return my call about a few vehicles I was interested in I gave up. Not to mention I got the entire run arou More

by Jessicamproto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Both employees I spoke to were terrible one one was a manager!
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Aug 12, 2024 -

Grapevine Ford responded

Hi Jessica. I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

July 09, 2024

I've been a Grapevine Ford customer for 13 or 14 years now. Chaz Gilmore has always gone above and beyond to ensure that I'm happy with every car I've purchased there. Service has ALWAYS been impeccable! More

by Kelly W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Roshell and Chaz Gilmore
Report | Print
July 09, 2024

Sang and Gavin were awesome, we were in and out in under 3 hours and everyone went out of their way to make sure we were taken care of! More

by Gavin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen, Gavin Ard
Report | Print
Sep 03, 2024 -

Grapevine Ford responded

I’m glad you had a great experience, Gavin. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

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