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Grapevine Ford
Grapevine, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 06, 2022
BEWARE THE 2nd KEY CON Purchased a used car from Grapevine Ford and all went well until after the purchase price was agreed to. When the paperwork arrived I was surprised to see $1k+ in additional Grapevine Ford and all went well until after the purchase price was agreed to. When the paperwork arrived I was surprised to see $1k+ in additional fees for LoJack and a replacement 2nd key. LoJack is what it is so I could only negotiate the cost down as it was already installed, a fact not divulged during the original negotiations. I questioned the lack of the 2nd key and was told they only received one when the car was traded in, so I agreed to pay for a new one to be made. After getting the car home I located an old service receipt including the original owner’s info. Upon contacting that person about potentially obtaining the missing 2nd key, they confirmed to whom both keys were given in great detail. Dealership maintains they received only one key. I ask you, does the former owner have anything to gain by lying about the key? At the very least dealer personnel lost the 2nd key and I’m left paying for their mistake. More likely this is a con job to sell highly profitable extras to increase the overall profit margin on used vehicle sales. I won’t be going back to Grapevine Ford-Mercury for anything in the future. More
by Blake K.
Employees Worked With
Michael Winters
July 31, 2022
Great buying experience! Pleasantly surprised by how quick the buying process was for this purchase. Luke and Willy made all the difference. Both were willing to negotiate an Pleasantly surprised by how quick the buying process was for this purchase. Luke and Willy made all the difference. Both were willing to negotiate and work with me to get to a payment I can manage. Both were professional and great to work with in what can usually be a miserable experience. Love my new Bronco. I see fun adventures ahead! More
by Mrsclean1
Employees Worked With
Luke Snowden & Willy in finance
July 26, 2022
wish i could leave 0 stars on June 15th, 2022 while driving my Ford Fusion, the clutch that was allegedly repaired from a recall back in 2019( I doubted then and I know now the repair was either not do driving my Ford Fusion, the clutch that was allegedly repaired from a recall back in 2019( I doubted then and I know now the repair was either not done correctly or not done at all) totally failed and stuck to the floor. Towed the car to Grapevine Ford - I am not sure why I did that. where it sat for one month. How in the world a brand new clutch can fail in 27,000 miles is a mystery to me. The mechanic who repaired my clutch echoed that sentiment and agreed that there is no way this can fail and he would be submitting paperwork to claim the repair and have it done correctly. This was of course denied by someone. - so here i sit with a $3400 bill for a clutch recall that was never repaired - and failed as indicated in the recall notice -- but I have to pay $3400. Either Ford makes some trash parts or my recall wasnt done in 2019. I am going to go with the latter. Why anyone does business with Grapevine Ford is beyond me, More
by MATTY
Employees Worked With
jody, venny, Nikki Van Doran
July 19, 2022
Very nice experience. The entire team was very helpful and courteous. We would go back and do business with this dealership again in the future. The entire team was very helpful and courteous. We would go back and do business with this dealership again in the future. More
by Greggmadsen13
Employees Worked With
Maksym and Luke
July 17, 2022
Everything went smoothly and quickly if they would have negotiated I probably would have bought the bronco on the showroom floor. But all in all a great deal on a highly desirable vehicle. Now it's off to negotiated I probably would have bought the bronco on the showroom floor. But all in all a great deal on a highly desirable vehicle. Now it's off to Hennessy for a 30k upgrade More
by Oly
Employees Worked With
Sui
July 13, 2022
Absolute garbage. We were interested in purchasing an Explorer Hybrid. We were in dire straights. Our Lincoln was recently totaled. They told us the vehicle was out on We were interested in purchasing an Explorer Hybrid. We were in dire straights. Our Lincoln was recently totaled. They told us the vehicle was out on loan and we could purchase it when it was returned. We called twice a day for 6 days. They sold it to someone else without contacting us. They don't care about people. They also mark cars up 20k over sticker to screw folks during this chip shortage. Avoid at all costs. More
by dludwi1
Employees Worked With
Jo, 2 separate managers
July 11, 2022
We have been harassed by this dealership and even after blocking and requesting they please stop calling, they have still called us 13 times in the last couple of weeks. Very unprofessional!!! blocking and requesting they please stop calling, they have still called us 13 times in the last couple of weeks. Very unprofessional!!! More
by Rhodesw
Employees Worked With
Anyone that has supposedly said they were the manager
