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Grapevine Ford
Grapevine, TX
1,028 Reviews
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October 19, 2022
I bought a 2019 F-150 XLT FX4 on May 3, 2022. The problem started when they had to fulfill what they agreed on once we signed. There were items to be taken care of after the sale and I was to dro The problem started when they had to fulfill what they agreed on once we signed. There were items to be taken care of after the sale and I was to drop the truck off so they could be completed. Some items were completed and some were done but not as promised and discussed. One item I kept asking for was the wheel lock key because the truck had locks on them and if they weren’t going to give me a key then replace them with regular lugs. I got nothing they kept saying they can’t do anything about, they sell the truck as is. Then when I brought it up to my sales associate he was like I didn’t know it had them on it when I had repeatedly told him about it and he had seen them when he walked the truck. When I dropped off the truck I mentioned it in the list of items. Didn’t get done and then at pick up brought it up again, and nothing. When I dropped off the truck, the sales associate that I had worked with was not there, so another associate was helping me. I had him call the other sales associate and go over all the items and make sure to confirm all of them, then when I brought the call up to the sales associate later on when I came to pick up the truck, he said that he never got a call when he did pick up the call and talk to the other associate when I did drop off the truck because I was standing in front of the other sales associate when he called, and he acted like he never got a call never knew about these items and that doesn’t make any sense to me when the other associate had to confirm everything because he had no idea what was going on so when you get a call from another associate and you do it by her standing in front of you the customer and you say you never got a call that doesn’t make sense to me like why would you say that? He told me that he didn’t know it had wheel locks on it, why would you sell the truck or even any vehicle and not know what’s going on with the vehicle it’s a courtesy for the customer that you guys take care of the vehicle before you sell it, right? If it has wheel locks on it, they need to have a wheel lock key, if you need to take the wheel off if you got a flat tire, I can’t takeoff the tire without a key. Why is that on me to make sure that I get it cut off or get new Lugnuts on it it’s a safety hazard. I even said the key should be in the vehicle why is not in there and they were like we don’t know what the previous owner might have done with it. Then if you know that then why not get the key replaced or the lugs replaced. Then I got suspicious and contacted the previous owner. Turns oit he traded in the truck while he was there servicing it. He specifically remembers the wheel lock was in the glove compartment from they day he bought it to the day he traded it in. He also had left a boat lock in the truck. And he contacted the dealership the next day to ask for it and they said they couldn’t because the truck had already been sent off to Auction which was a lie. Because the truck was still there. Keep in mind this truck was bought at Grapevine ford originally and sold back to the same dealer. Then they put it back up for sale at the same dealership known as Grapevine Ford. If you know a vehicle has wheel locks get the them replaced or get them taken off and get regular lugs on them. Grapevine Ford is not there for the customer from the experience I’ve had with them. I would really like to talk with the GM or Manager on getting me a key for the locks. I am not happy and did not like my experience at Grapevine Ford. Another thing I did not like is that they would not agree on getting the tires replaced when they were almost worn out. Just barley making it past the allowed tread depth for inspection, this is something that I had to be ok with which did not make me happy but I needed the truck so I had to be ok with it. When you pay $44,000 for something you shouldn’t have to worry about small things like this. They are not here for the customer from my experience. More
by Dinesh
Employees Worked With
Devin Arndt
October 18, 2022
This Dealership is customer satisfaction driven. Cameron, Zach, and Jared take care of their customers to ensure COMPLETE SATISFACTION. Trust your next car purchase to Grapevine Ford. Cameron, Zach, and Jared take care of their customers to ensure COMPLETE SATISFACTION. Trust your next car purchase to Grapevine Ford. More
by Rc
Employees Worked With
Cameron Martin, Zach and Jared
October 15, 2022
Terrible. Horrible. Awful. Our Ford Raptor is back being “fixed” for the third time in less than a year. Two weeks ago it broke down on 820. It had to be towed Horrible. Awful. Our Ford Raptor is back being “fixed” for the third time in less than a year. Two weeks ago it broke down on 820. It had to be towed in. We bought the extended warranty, and Ford seems to put warranty customers at the back of the line. Two weeks ago and they’ve yet to run diagnostics!!! I’m assuming they hope we have it towed elsewhere. Again, two weeks and they’ve not even begun to run diagnostics!!! So we are yet again forking out for a rental car. First and last time we buy from this dealership. More
by Beth
Employees Worked With
Nikki Van Doran
October 11, 2022
Had I not already contacted other Dealers, Grapevine Ford would have robbed me of my trade in. I was moved between multiple car salesmen and finance employees. This is a most difficult car dealership to purc would have robbed me of my trade in. I was moved between multiple car salesmen and finance employees. This is a most difficult car dealership to purchase a car from. They are not up front and I do not recommend doing business with Grapevine Ford. More
by Rc
Employees Worked With
No one is listed that I had contacted with.
August 25, 2022
The service department is what sold me on this location and did by a truck back in 2020. Today I was ready to upgrade my truck and they confirmed again that if you are a woman, you might want to look for and did by a truck back in 2020. Today I was ready to upgrade my truck and they confirmed again that if you are a woman, you might want to look for another dealership. I tried to give them the benefit of the doubt for the experience in 2020... I did the phone calls, emails and search for our new truck however upon getting there with my husband everyone just kept going to him even when he said several times "she set this up and you need to speak to her". Even at the financing point they took his before mine, I have better credit! Just felt like as a woman, it was the 1950's and I needed my husband to do the talking. Today, I went in for the test drive while my truck was having some work done. We had it all set up that I was going to take a F250 for a test drive for a few hours while mine was having the service. When I get there not only was my salesman not there at our agreed upon time but then they said I could not take it for a test drive. I was told "we just can't let you drive away in a $100k truck like that". Last purchase I took it out overnight. Then after purchase I was given another truck for three days while the truck had some customizations. You can't trust me to take a test drive when you have my own fully paid for still good truck hostage? Felt like if I was a man it would not have been an issue. Just done with Grapevine Ford at this point. Women in 2022 can make decisions by themselves and be responsible. Too bad it is still 1950's treatment for women at this location. More
by tinadismukes
Employees Worked With
Rashad
