Grapevine Ford

Our Sales associate Mark Grabowski was outstanding. He was with us from the beginning, selecting options, placing order, waiting for delivery and was excellent on the delivery. He was very good on givi He was with us from the beginning, selecting options, placing order, waiting for delivery and was excellent on the delivery. He was very good on giving us a nice test drive and explaining options and operations. Bought us matching key chains and nice chrome valve stem caps and rear lice plate frame. He installed and got everything ready. Introduced us to Service and showed us where the Service area was. Sales Manager David Klett outstanding from start to finish with setting up the order and closing out delivery. He stopped by and talked to us to assure all was good. Finance Willie Smith very knowledgeable and helpful. Service / Parts associate Natalie was very helpful in helping us order accessories. All in all, best new car experience we have had. More

There are plenty of Ford dealerships here in the Dallas Fort Worth area. Do yourself a favor and find another one. The sales persons we dealt with was fine but the finance guy was painful. We walked in wit Fort Worth area. Do yourself a favor and find another one. The sales persons we dealt with was fine but the finance guy was painful. We walked in with a check from a bank but he kept trying to steer us to Ford financing. When we asked questions, he gave us xx answers that made no sense. I should have listened to my wife and walked out but I wanted the Bronco. To top it off, they owed us $2000 and refused to refund it to us. We were forced to put in a fraud complaint with American Express. FYI, the finance guy we dealt with was named Andrew. More

Service department is poorly managed. I had an appointment at 9 for Quick Lane Service. 5 cars in front of me and 3 behind for checkin. One person checking in (very slow). I sat for 20 mi I had an appointment at 9 for Quick Lane Service. 5 cars in front of me and 3 behind for checkin. One person checking in (very slow). I sat for 20 minutes and never moved. Called the service manager - he was sitting at his desk instead of out on the floor resolving the issue. Threw his people under the bus - “no one told me there was a problem”! He should be fired for not doing his job. More

Everyone was very helpful and tried to get me into the truck I ordered as soon as possible. truck I ordered as soon as possible. More

Very friendly people, did not feel rushed or pressured at all. They explained everything and showed me many cars to make sure I found the right one. Jon was very good. Would recommend this place to all my all. They explained everything and showed me many cars to make sure I found the right one. Jon was very good. Would recommend this place to all my friends. More

This my 7th purchase and I’m, looking forward to my 8th from this dealership. from this dealership. More

Bought another New Ford Truck from Grapevine Ford. I have been customer for over a decade and keep coming back. Their Sales dept. and Finance Dept and all employees their treat you like family. Always I have been customer for over a decade and keep coming back. Their Sales dept. and Finance Dept and all employees their treat you like family. Always working hard to make the customer happy.. HQ should be proud of Grapevine Ford from salesman Maxwell to the Finance of Willie and Dru. These folks work here are amazing in making your car buying experience the best. Thank you Grapevine. Thank You HQ FORD for a 5 star over the top dealership. More

Excellent customer experience. Knowledgeable sales staff! Great folks to work with in the finance department. I couldn’t ask for much more when it comes to a dealership. Knowledgeable sales staff! Great folks to work with in the finance department. I couldn’t ask for much more when it comes to a dealership. More

On the website they show to have F150 XLT supercrew cabs for sale for 42k I called to verify and spoke to Aaron Thomas through text he verified there where over 150 trucks on the lot and that I could get an for sale for 42k I called to verify and spoke to Aaron Thomas through text he verified there where over 150 trucks on the lot and that I could get any color I want for that price. I drove from San Antonio, 5 hours away, just to find out he lied. Those prices are not correct and that instead the truck is 50-57k. The sales tactic they use is unprofessional. I would never go there or trust them. More

Ryan was very helpful and friendly. Nicest salesperson we've ever met. Andrew was helpful as well. Nicest salesperson we've ever met. Andrew was helpful as well. More