Grapevine Ford

UNETHICAL AND LIARS! ! Drove 2 hours for a vehicle and sold it before we got there!! ! Drove 2 hours for a vehicle and sold it before we got there!! More

As I had looked for an auto for several Weeks, no other dealer compared to the Professional,kind service received From Doni and the other Staff @ Your Dealership. dealer compared to the Professional,kind service received From Doni and the other Staff @ Your Dealership. More

Great people, no high pressure sales tactics - great over all buying experience. Cliff and Ryan were fantastic to work with all buying experience. Cliff and Ryan were fantastic to work with More

Nice,,clean dealership with nice staff who were very helpful. They made buying a car a pleasant experience. We bought a Lincoln Navigator. I’m ask to list the make and model on the next page but the mak helpful. They made buying a car a pleasant experience. We bought a Lincoln Navigator. I’m ask to list the make and model on the next page but the make and model is not on the list. I will check off Ford Bronco only so I can continue. More

Very personable staff there teamwork is great! They genuinely want to make you happy. The vehicle I just purchased was the best experience I’ve had buying a car! It awesome They genuinely want to make you happy. The vehicle I just purchased was the best experience I’ve had buying a car! It awesome More

Recently purchased a 2020 Lincoln Navigator black label they shipped it to Alabama the vehicle was supposed to be an excellent shape it arrived with scratches scuff marks a dirty interior. We paid for a $6 they shipped it to Alabama the vehicle was supposed to be an excellent shape it arrived with scratches scuff marks a dirty interior. We paid for a $600 key but which he did not receive we were told that the vehicle would have remote and headphones for the DVD player it did not it also arrived with 300 more miles on the abdominer than when we purchased it we've contacted the company several times with no Avail they do not seem to want to fix any of the issues so I would not recommend this company to anyone. More

I'm very disappointed in the services at Grapevine Ford. The lack of integrity at that dealership and the dishonesty. I have never done business at a dealership of this caliber and been misled. Now, I h The lack of integrity at that dealership and the dishonesty. I have never done business at a dealership of this caliber and been misled. Now, I have to file on my insurance pre-existing damage. If not, I have to come out of my pockets roughly 5k. I will be filing a complaint with every agency that deals with dealerships in the state of Texas. I will utilize my resources and connections to make sure no one is done like this again by grapevine Ford. I will contact the news, use social media outlets ( I have a large audience on social media), and leave a review with BBB and North Texas dealership services. This is unacceptable and will be addressed professionally and with class. Feel free to have any of your big bosses who care enough about customer satisfaction to contact me in the next 24 hours before I get the ball rolling with filing my complaints. Thank you!!! More

My buying experience was first class all the way. Every single person I had contact with was extremely nice. Aaron Thomas and Jared Jones went beyond the sales process to explain everything. I will t Every single person I had contact with was extremely nice. Aaron Thomas and Jared Jones went beyond the sales process to explain everything. I will tell my friends and neighbors about Grapevine Ford first class dealership and I will return for my next new vehicle. More

Good experience , sales communicated well and was patient and worked with me..Michael W is fairly new but made me feel like he didn't always have a hidden agenda running & was very straight forth, honest and and worked with me..Michael W is fairly new but made me feel like he didn't always have a hidden agenda running & was very straight forth, honest and able to either answer my questions or find the answer & get right back. Thanh in Finance was very pleasurable and easy going and also easy to work with and was not high pressure. Many other car dealers made me feel like they didn't have time unless they thought they were gonna make a quick killing off me. The market being hot should not mean it's xxxx & pillage time or nothing! More

When we arrive we were treated like family. No pushiness from the staff. Answered all out our questions and worked with us on all aspects. Will buy from there again. No pushiness from the staff. Answered all out our questions and worked with us on all aspects. Will buy from there again. More