Grapevine Ford

Purchased a 2005 F150 for my son two days ago. It took the service department 2 days to make ready the vehicle. I went to the service department to inquire on the status and why it was taking so long and the service department 2 days to make ready the vehicle. I went to the service department to inquire on the status and why it was taking so long and I was told that they had so many vehicles to process. I specifically asked if there was anything wrong with the truck and received an resounding no. Today it will not start. The anti theft makes a clicking noise and the light blinks on and off. I feel duped by all. I will notify Grapevine Ford on Monday. I will update this site and all blogs related to Grapevine Ford and Ford products upon the course of action by the dealership. Hopefully they will live up to the glowing reviews on this site. Cameron McCartha Grapvine More

This is the only time I have actually enjoyed buying a truck. No hassle of any kind. I found the truck on their website and the price I was given was the lowest of any of the dealers in DFW. Reid Harmon i truck. No hassle of any kind. I found the truck on their website and the price I was given was the lowest of any of the dealers in DFW. Reid Harmon is a man of his word and takes care of his customers like they are old friends. Thanks for the experience. Bill Daniel More

Jesse Garcia was my sales person and Skip (sorry but I cannot recall his last name) was the sales manager handling my transaction. Both were very helpful and cordial and I believe I received the best deal cannot recall his last name) was the sales manager handling my transaction. Both were very helpful and cordial and I believe I received the best deal I could on my new F150. Jesse even removed the hardwired radar detector from my trade for me. After driving I am sure what seemed to Jesse practically every truck on the lot, I finally settled on a Lariat. All in all, I am completely satisfied with the deal and look forward to driving my new truck for years to come. Also, Tom in finance was extremely courteous and quick to close the transaction. I appreciated everyones "no pressure" approach. Great job! More

Jesse and the staff at Grapevine Ford were very cordial and helpful. This was the second vehicle I purchased from Grapevine Ford in the past 9 months, and the helpfulness of Jesse was exceptional. The pr and helpful. This was the second vehicle I purchased from Grapevine Ford in the past 9 months, and the helpfulness of Jesse was exceptional. The price of the vehicle was well below any offers from other dealerships in the area, and I didn't have to go through any pressure sales presentations in the finance office like I've heard about and been through in previous transactions. Bottom line, Grapevine Ford works hard to *EARN* your business and they deserve it! More

I wanted to update my F150(2002) with a 2010 model. Ken gave me a test drive and I liked the performance. When I came back Rae helped me pick out the unit, color, and all the bells and whistles I wanted on gave me a test drive and I liked the performance. When I came back Rae helped me pick out the unit, color, and all the bells and whistles I wanted on the truck. They both were very knowledgable on the trucks. There was no pressure, just answered my questions. We then went to pricing and trade-in part of our meeting with Rene. He was very helpful and we got to an agreement on the figures. My only negative experiance was over an hour wait to sign the papers. I realized it wasn't really their fault. They had so many sales that day and were working as fast as possible to clear each with the same care they gave me. Each of the personnel I worked with were caring and thoughtful. I have recieved at least 3 phone calls making sure I was doing ok with the new truck. This is the best experiance I have ever had with a Dealership. Keep up the good work! Rayford H. More

I wanted to upgrade the F150 I had and I stopped by to see the new models and what I could get for my old unit. Rae and Ken were exceptional in their knowledge and help in finding what I wanted. Rae was see the new models and what I could get for my old unit. Rae and Ken were exceptional in their knowledge and help in finding what I wanted. Rae was up on all the features and answered my questions immediately. They had the unit coming in the next day.I saw it and we went to work on the price and trade-in figures. There was no pressure at any time during the meeting. Rene came in and we settled on a figure we both could live with. They did a spray-in liner for the bed and tinted the windows. It was ready the next day to pick-up. The only negative experiance I had was trying to get the papers signed. I waited over an hour. Then I realized it wasn't Tracy's fault. They had sold so many vehicles and she was working as fast as possible to take care of us all. That is the way these people treat their customers, with care. I have purchased many auto's in my 74 years, and I must say this was the best experiance over all I have ever had. Keep up the good work Rayford H. More

I found exactly what I was looking for when I purchased my new Ford Taurus. Troy Pace was an excellent sales professional and I would recommend him to my friends in the future. I had a great experience my new Ford Taurus. Troy Pace was an excellent sales professional and I would recommend him to my friends in the future. I had a great experience at Grapevine Ford and will return on my next purchase. More

Very friendly, answered all my questions. Allowed me to test drive the vehicle over night. Stayed in touch thouhout the sales process. Worked to get the price where I wanted it. Spent extra time goin test drive the vehicle over night. Stayed in touch thouhout the sales process. Worked to get the price where I wanted it. Spent extra time going over the features of the truck and setting up the Sirrus radio account. Overall and excellant car buying experience. More

We went in looking for a good used ford focus. We were able to get the one we wanted and trade in our used suzuki verona that we were upside down on for a second ford focus. Tony gave us a good deal on t able to get the one we wanted and trade in our used suzuki verona that we were upside down on for a second ford focus. Tony gave us a good deal on the 1st and 2nd car and our payments are lower now. They worked with us on all fronts. We are pleased with the cars and our payments. Although our salesman Patrick was new, he was knowledgable and helpful. More

Working with Robert and his no pressure attitude was refreshing. He took his time with us, educated us on the different options. He and Renee worked with us to get the best vaue for our money. So m refreshing. He took his time with us, educated us on the different options. He and Renee worked with us to get the best vaue for our money. So much so that we walked out of the dealership that day not with one but two ford focus's. The dealership was very user friendly. All the staff was wonderful. Robert guided us through the process with ease. Thnaks Robert!!! More