Grapevine Ford

Jessie worked wtih me over 2 days to complete the sale. At no time did I feel any pressure. He wanted to work with me on all issues, finance, cost of the new car and my trade. It was a good experience. At no time did I feel any pressure. He wanted to work with me on all issues, finance, cost of the new car and my trade. It was a good experience. The finance process was very well done, they even filmed it for both our benefits. More

Terry is very personable, a good listnener and no pressure sales. He works very hard at trying to fine the best fit for your needs. We were very impressed and please with his attitude and the servic pressure sales. He works very hard at trying to fine the best fit for your needs. We were very impressed and please with his attitude and the service. He is a great assest to the company and I will recommend friends/business to him and your dealership. Tom the finance guy was very informative and worked the best deal he could find with superb cost savings!! Thank you for your excellent service. Respectfully, The Reeds More

I tried at length to get a straight forward quote on a new vehicle and was given the old "we only have one at the low advertised price...blah...blah." Thru numerous emails they would change their tune on new vehicle and was given the old "we only have one at the low advertised price...blah...blah." Thru numerous emails they would change their tune on the avaiable discount which was very frustrating. When I buy a car, I want the best price up front....period! So I email several local dealerships and request a quote. The one with the best price and honest answers wins my business......that was not Grapevine Ford. More

I gave them this rating due to the fact that we were made to feel like part of the family. We purchased from Five Star Ford for many years. We had purchased 13 cars from five star and had been treated very to feel like part of the family. We purchased from Five Star Ford for many years. We had purchased 13 cars from five star and had been treated very well but in July we went in and was made to feel like our business was not either good enough for them or they just did not care to make the sale We had also been looking to purchase an F150 from five star but they just did not seem to want to work with us. We went to another dealership in Grand Praire and tried to make a deal they got real close and even called us back several times that day to try to get us to come back because they wanted to make the sale. We told them we wanted to go back to five star due to they had been so good to us and we felt loyal to them. When we went back they really had no interest in making the sale they said we can not make the numbers work they would not even get close to what we were asking. So we left and did not purchase. At that time we told Justin Compton at five star when you get the 2011 mustangs in we wanted him to call us so we could come and test drive one because we were interested in one. We never got a call. So for my birthday in July we went looking at Grapvine Ford and they had them in and we drove it and we loved it so we sat down with them and began the process. They worked to get the numbers right and even threw in extras so we decided it was time to move on since five star was not interested in our business. THANKS GRAPVINE FORD!! I LOVE HOT ROD SALLY!!! More

I purchased a new F150 and ordered leather seats to be installed by the dealership. I asked that the leather match the stone interior that was from the factory. When the leather was installed, I was disap installed by the dealership. I asked that the leather match the stone interior that was from the factory. When the leather was installed, I was disappointed that it did not match the rest of the interior trim. It was light grey and the rest of the trim was tan. I waited a few weeks to see if the mismatch was more my pickiness or if it really did not look right...When I took the truck back in, Skip Harmon, sales manager,immediately saw that the new leather was not a good match and he had it replaced. The dealership did in fact order the correct "stone" color leather, but we all realized that the after market "stone" does not match the Ford installed "stone". Grapevine Ford did the right thing quickly and without hesitation when they could have either delayed the action or decided not to do anything. They deserve to be rewarded with future business. More

Purchased a 2005 F150 for my son two days ago. It took the service department 2 days to make ready the vehicle. I went to the service department to inquire on the status and why it was taking so long and the service department 2 days to make ready the vehicle. I went to the service department to inquire on the status and why it was taking so long and I was told that they had so many vehicles to process. I specifically asked if there was anything wrong with the truck and received an resounding no. Today it will not start. The anti theft makes a clicking noise and the light blinks on and off. I feel duped by all. I will notify Grapevine Ford on Monday. I will update this site and all blogs related to Grapevine Ford and Ford products upon the course of action by the dealership. Hopefully they will live up to the glowing reviews on this site. Cameron McCartha Grapvine More

This is the only time I have actually enjoyed buying a truck. No hassle of any kind. I found the truck on their website and the price I was given was the lowest of any of the dealers in DFW. Reid Harmon i truck. No hassle of any kind. I found the truck on their website and the price I was given was the lowest of any of the dealers in DFW. Reid Harmon is a man of his word and takes care of his customers like they are old friends. Thanks for the experience. Bill Daniel More

Jesse Garcia was my sales person and Skip (sorry but I cannot recall his last name) was the sales manager handling my transaction. Both were very helpful and cordial and I believe I received the best deal cannot recall his last name) was the sales manager handling my transaction. Both were very helpful and cordial and I believe I received the best deal I could on my new F150. Jesse even removed the hardwired radar detector from my trade for me. After driving I am sure what seemed to Jesse practically every truck on the lot, I finally settled on a Lariat. All in all, I am completely satisfied with the deal and look forward to driving my new truck for years to come. Also, Tom in finance was extremely courteous and quick to close the transaction. I appreciated everyones "no pressure" approach. Great job! More

Jesse and the staff at Grapevine Ford were very cordial and helpful. This was the second vehicle I purchased from Grapevine Ford in the past 9 months, and the helpfulness of Jesse was exceptional. The pr and helpful. This was the second vehicle I purchased from Grapevine Ford in the past 9 months, and the helpfulness of Jesse was exceptional. The price of the vehicle was well below any offers from other dealerships in the area, and I didn't have to go through any pressure sales presentations in the finance office like I've heard about and been through in previous transactions. Bottom line, Grapevine Ford works hard to *EARN* your business and they deserve it! More

I wanted to update my F150(2002) with a 2010 model. Ken gave me a test drive and I liked the performance. When I came back Rae helped me pick out the unit, color, and all the bells and whistles I wanted on gave me a test drive and I liked the performance. When I came back Rae helped me pick out the unit, color, and all the bells and whistles I wanted on the truck. They both were very knowledgable on the trucks. There was no pressure, just answered my questions. We then went to pricing and trade-in part of our meeting with Rene. He was very helpful and we got to an agreement on the figures. My only negative experiance was over an hour wait to sign the papers. I realized it wasn't really their fault. They had so many sales that day and were working as fast as possible to clear each with the same care they gave me. Each of the personnel I worked with were caring and thoughtful. I have recieved at least 3 phone calls making sure I was doing ok with the new truck. This is the best experiance I have ever had with a Dealership. Keep up the good work! Rayford H. More