Grapevine Ford

We purchased a Ford Mustang at the end of June. There were a few kinks in the process to iron out, but everything we were promised was delivered. The car works great and the price was good. were a few kinks in the process to iron out, but everything we were promised was delivered. The car works great and the price was good. More

We were really pleased from the experience start to finish. It was a great friendly environment. Everybody seemed to care from the Front desk to the car cleaners. I got a great price on my 2012 Mustang finish. It was a great friendly environment. Everybody seemed to care from the Front desk to the car cleaners. I got a great price on my 2012 Mustang. More

Awesome dealership. We are usually pretty skeptical about car dealers but the guys at Grapevine really took care of us. My husband was very specific in what he wanted and what he wanted to pay. Josh Purdy an car dealers but the guys at Grapevine really took care of us. My husband was very specific in what he wanted and what he wanted to pay. Josh Purdy and Jesse Garcia took great care of us and got us in and out in no time. They both were honest, respectful, and courteous. My husband can be a real handful at dealerships and they dealt with him great. Answered all of his questions and even put up with his craziness. So very happy with our experience that we will definitely be going back when I'm ready to get a new SUV. More

I had a great, no-hassle new-car buying experience at Grapevine Ford with Josh Purdy and Skip Harmon. I was treated with great respect, shown every courtesy, and every question answered. I was very speci Grapevine Ford with Josh Purdy and Skip Harmon. I was treated with great respect, shown every courtesy, and every question answered. I was very specific in what I wanted and Josh Purdy bent over backwards to get it for me. I've had no real issues with the service department. I took my car in for a malfunctioning fuel pump module - covered under warranty. There was a breakdown in communication at one point that led to some problems in getting my car serviced in a timely manner. I was pretty hot about everything, but Marc Anthony, Assistant Service Manager, made my vehicle a priority, handling my problem personally until resolved satisfactorily, and got me back on the road with as little inconvenience as possible once the issues came to light. I don't expect perfection, but I expect responsive customer service when problems occur. I felt I got that, and will still continue to have my vehicle serviced at Grapevine Ford. More

VERY STRAIGHT FORWARD WITH PRICING AND SELECTION OF AVAILABLE VEHICLES. INFORMATION ON THE FINAL DEAL WAS THE FIRST INFORMATION GIVEN. THERE WAS NO BACK AND FORTH FROM SALES TO MANAGEMENT TO SALES IN AVAILABLE VEHICLES. INFORMATION ON THE FINAL DEAL WAS THE FIRST INFORMATION GIVEN. THERE WAS NO BACK AND FORTH FROM SALES TO MANAGEMENT TO SALES IN ORDER TO DETERMINE THE FINAL DEAL. EVERY THING WAS HANDLED IN A FRIENDLY AND FORTHRIGHT MANNER. TRIED TO BEAT THE DEAL ELSEWHERE BUT WAS NOT ABLE TO DO SO. WOULD HAVE SAVED TIME TO CLOSE THE DEAL AFTER THE FIRST VISIT. More

I have no problem with the vehicle. Very dissatisfied with the warranty option. It was the only one I was offered and it was the one I purchased. I wished they would have told me about http://www.fordwa with the warranty option. It was the only one I was offered and it was the one I purchased. I wished they would have told me about http://www.fordwarrantys.com/ before I signed the papers. I probably could have made a better choice for myself. This is what makes my "Overall Experience" bad. More

I knew exactly what we wanted.I had an appointment with Chad the internet sales manager. He showed us all of the different options that the new Ford Fusion had to offer. Chad was an exceptional sales rep Chad the internet sales manager. He showed us all of the different options that the new Ford Fusion had to offer. Chad was an exceptional sales rep he gave us the space we needed to make our purchase decision. Chad did not attempt to upsell our initial desision. Once we made the decision Chad explained all of the features and how to operate the Sync system to my wife. The next new Ford car or truck we purchase Grapevine Ford will definately have the first shot at our business. Johannas Andersen More

I came in only to "shop" for a 2011 Explorer, and left, the proud owner of one. However, Jeff Biederman had to search a several hundred mile radius to find the color, tow package, moonroof, etc and left, the proud owner of one. However, Jeff Biederman had to search a several hundred mile radius to find the color, tow package, moonroof, etc that I wanted and found ONE in Texas. It was delivered 2 days later, as promised, and I love it!!!! I was impressed with the entire sales staff and Tracy, in the finance department, was very informative and efficient. They were all upfront and honest, and being a single female, that is always much appreciated. All in all, a very good experience!! More

Awesome personality and he listened to what our situation was and what our interest was and understood the need for my daughter.Great job working with us so quickly to get a vehicle during such a rush moment was and what our interest was and understood the need for my daughter.Great job working with us so quickly to get a vehicle during such a rush moment and situation. The only thing that took awhile was getting back to finance but that's understood considering the day and the amount of people there purchasing vehicles. More

We had a great experience. thought we could not would not be able to trade cars due to a long term lease. However, Bubba worked to get a great deal for us. We were so unhappy with our other SUV, but not be able to trade cars due to a long term lease. However, Bubba worked to get a great deal for us. We were so unhappy with our other SUV, but our new MKT is wonderful. perfect crossover for us. the past week has been so nice, not climbing, no cursing, no getting hurt on the car. my drive to and from work is so smooth. Thanks Bubba. More