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Grapevine Ford
Grapevine, TX
1,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,129 reviews
June 06, 2026
Arthur was a gentleman that my husband had a conversation with , we picked up our truck was ,this guy got right on top of it ,not only did he vacuum,but also washed it and it’s f-350 ,5 stars for the caring with , we picked up our truck was ,this guy got right on top of it ,not only did he vacuum,but also washed it and it’s f-350 ,5 stars for the caring young man More
by earthakitt78
Employees Worked With
Arthur Amaya
June 04, 2026
Our salesman Tyler was extremely gracious and helpful answering questions and test driving. Although we did not buy, he never changed his demeanor when he realized there wasn’t a perfect truck for us. He answering questions and test driving. Although we did not buy, he never changed his demeanor when he realized there wasn’t a perfect truck for us. He was not pushy at all and genuinely wanted to help us find the best possible truck for a price that worked. We had a wonderful experience and Tyler is the reason why. More
by Etl
Employees Worked With
Tyler
June 02, 2026
Professional service and excellent selection of top end Ford vehicles! We were met quickly and treated fairly and as expected during the negotiation process. The entire purchase process went smoothly and Ford vehicles! We were met quickly and treated fairly and as expected during the negotiation process. The entire purchase process went smoothly and our sales person - Sang - was 10 out of 10! Highly recommend 👌 👍 👏 Great place to do business in DFW More
by ORH
Employees Worked With
Sang
June 01, 2026
Michael did an excellent job helping us find the perfect Expedition. He was patient and very helpful sending multiple picture and videos. Garry did an awesome job on helping make the finance part easy. Real Expedition. He was patient and very helpful sending multiple picture and videos. Garry did an awesome job on helping make the finance part easy. Really appreciate the help from all team members. More
by Brklein2
Employees Worked With
Michael Soldner, Garry Johnson
May 19, 2026
CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management My household—consisting of a small business owner and a practicing physician—is posting this formal warning reg Discrepancies & Hostile Management My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters—completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location. More
by alexanderbazan17
Employees Worked With
Chaz Gilmore
May 18, 2026
I want to give a HUGE thank you to Brandon Walker at Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful - especially when you’re trying to find something that is not only practical for your life, but also something you genuinely feel safe, comfortable, and confident in long-term. Since I was purchasing a used vehicle, it was really important to me to feel secure in what I was getting and not rushed into something that didn’t fully fit my needs. Brandon truly exceeded expectations throughout the entire process. His communication was incredible from start to finish, always keeping me updated, checking in, answering questions quickly, and making me feel heard instead of pressured. What stood out most was that he genuinely cared about helping me get into the right vehicle, not just making a sale. He went out of his way to locate the exact vehicle I was looking for — a barely used Toyota Sienna Woodland, even though they didn’t originally have it on the lot. He was patient, honest, hardworking, and incredibly understanding through the whole process. You can tell he treats people like people, not numbers. He put real effort into making sure I ended up in something I truly loved and felt comfortable driving for my family. Devin also helped make everything come together smoothly on the financing and paperwork side. I really appreciated how professional, patient, and understanding he was as well. Together, they helped make everything make sense financially, helped me feel comfortable with the warranties and coverage options, and worked hard to help me get an amazing deal considering my current credit situation. Overall, I’m extremely thankful for the effort, communication, professionalism, and genuine care they both showed throughout the process. Brandon especially went above and beyond, and I would absolutely recommend asking for him if you visit Grapevine Ford. More
by Maureen
Employees Worked With
Brandon Walker, Devin
May 01, 2026
My partner recently purchased a truck from here. First day having it, the speedometer was not working and the engine light was on. We took it back in a few days later because I guess an update had f First day having it, the speedometer was not working and the engine light was on. We took it back in a few days later because I guess an update had failed. We have been trying to call for days to hear updates and get a loaner in the meantime. They have been completely unresponsive saying they will call back the first few days and now not answering at all. It is completely horrible customer service. I believe the person we have been dealing with is Alfredo and since getting the truck would not recommend them. More
by katelynhope1313
Employees Worked With
Alfredo
April 15, 2026
I had a pleasant, hassle-free experience at Grapevine Ford. While the process did not go as I had hoped, they were professional and friendly. I would buy from them again. Ford. While the process did not go as I had hoped, they were professional and friendly. I would buy from them again. More
by racquet_sass8p
Employees Worked With
Daveon, Gavin and Garry.
April 14, 2026
This dealership has outstanding personnel and facilities. Michael Massey was our salesman, and he was most professional, knowledgeable, and friendly. He went above and beyond to make sure we were comforta Michael Massey was our salesman, and he was most professional, knowledgeable, and friendly. He went above and beyond to make sure we were comfortable, understood all options, and knew we could return with any questions at any time. More
by Koleta2000
Employees Worked With
Michael Massey
