Grapevine Ford

Michael the salesman was helpful and honest. Be careful with the financing part. I signed a final walk out the door sales price with Michael. When I went to finalize paperwork,, it was marked u Be careful with the financing part. I signed a final walk out the door sales price with Michael. When I went to finalize paperwork,, it was marked up about $4700. More. Glad I caught it before I completed signing. More

The sales department is very good especially the used car Debbie is great. The new car sales is not as good to deal with. Service Department needs a lot of help. I have not been happy with the service I have Debbie is great. The new car sales is not as good to deal with. Service Department needs a lot of help. I have not been happy with the service I have received from them. More

Very pleased with the service. Gave me a truck exactly that price that I wanted. Worked on the interest rate for me also. No surprises. Gave me a truck exactly that price that I wanted. Worked on the interest rate for me also. No surprises. More

My wife and I have been very loyal customers to Grapevine Ford and always come back to see Gavin Ard when we want a new car. This last time Grapevine Ford and Gavin Ard really screwed us over. They wanted to Ford and always come back to see Gavin Ard when we want a new car. This last time Grapevine Ford and Gavin Ard really screwed us over. They wanted to get rid of a car that had been on their lot TOO LONG and gave us a super crappy deal. MSRP in June of 2024 was 46,620 and we paid over 55K. Deal was so shady, they took the window sticker off the car so we couldnt see what they were actually doing. A year and a half later, we are 25K UPSIDE DOWN on this car! I cant believe they would do this after being loyal customers for years! Tried reaching out to Gavin and he wont respond!!!! Buy your car from somewhere else, DO NOT BUY FROM GRAPEVINE FORD!!!! We also looked through our paperwork after saying NO to extended warranty, maintenance contract, service contract etc to find that they added it anyways. WE WILL NEVER BUY ANOTHER FORD AFTER THIS!!!!! More

AVOID! Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Grapevine Ford. I will be reporting this dealership to the Texas Attorney General's Office and the Federal Trade Commission (FTC). My experience with Internet Sales Manager Jarvis and Sales Manager Christopher Aylesworth was unprofessional and concerning. They were completely opaque on pricing and refused to negotiate in good faith. The entire process felt like a high-pressure attempt to coerce me into a bad deal. They were inflexible and employed outdated sales tactics, making it clear their priority was maximizing profit over customer satisfaction. I ultimately purchased a vehicle elsewhere, where I received excellent service, transparency, and a great deal. The most egregious issue is their continuous harassment. Over a month ago, I explicitly requested that they remove me from their database and cease all contact. For the past four weeks (and counting), I have been harassed daily with multiple calls, including voicemails that consist only of hold music. This is a blatant disregard for my "do not contact" request and a violation of consumer rights. I escalated this matter to Chaz Gilmore (Managing Partner of Grapevine Ford) and Berkshire Hathaway Automotive directly. It is baffling that in 2025, a dealership believes it is acceptable to use harassment to try and strong-arm consumers. I have documented call logs and voicemails as evidence for my formal complaints to the FTC and Texas AG. Save yourself the time and the stress. Avoid Grapevine Ford at all costs. There are plenty of professional, transparent, and respectful dealers in North Texas who value their customers. More

Pleasant experience. They resolved the issues we had in a timely manner. Professional and truthful They resolved the issues we had in a timely manner. Professional and truthful More

My service advisor Dylan Gingerella was wonderful. When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the nex When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the next day. I always bring my Fords to them for service and repair when needed. The service department has always been excellent. More

Fast, no games up front deal. Very happy with the process. Stress free deal easy! Very happy with the process. Stress free deal easy! More

Excellent and expedited service for a synthetic oil change and check up. I went on Saturday morning and was in and out in one hour 15 minutes. change and check up. I went on Saturday morning and was in and out in one hour 15 minutes. More