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2,734 Reviews of Granite Subaru - Service Center
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April 17, 2019
They never washed and detailed my car like they said They said they were going to detail my car and wash it after the service I said okay and they never did it very disappointed in that they should get b They said they were going to detail my car and wash it after the service I said okay and they never did it very disappointed in that they should get back in touch with me and do it More
by KEVIN Rudy
Verified CustomerEmployees Worked With
Forgot the employee's name
April 17, 2019
Customers Service I am very happy with the job they did with my 2010 Subaru. With Mr. Tim Russell customer services always runs very smoothly. Thank you. I am very happy with the job they did with my 2010 Subaru. With Mr. Tim Russell customer services always runs very smoothly. Thank you. More
by MONICADRESS1013
Employees Worked With
Mr. Tim Russell
April 17, 2019
Inspection time Tim not only did everything right to get my car inspected and to have brakes put on, he was also very customer oriented. Subaru is fortunate to have h Tim not only did everything right to get my car inspected and to have brakes put on, he was also very customer oriented. Subaru is fortunate to have him! More
by Teenygem
Employees Worked With
Tim
April 17, 2019
Could do more to delight The service was good and all the staff were excellent. The customer rep for my car was knowledgeable and friendly. But to get a 5 star rating, this The service was good and all the staff were excellent. The customer rep for my car was knowledgeable and friendly. But to get a 5 star rating, this service center needs to do more. There's no real quiet place to go plugin computer and do my work while I'm waiting. The waiting area is in the middle of the showroom with all that that brings. I'm not interested in the mostly junk snacks and drinks. What I would really like to see is a basic wash and vacuum of my car. Note that I do have a comparison location, that sells more expensive cars. I am a long time Volvo owner, and their Nashua service center is outstanding. I used the dealership to service my Volvo for many years after I purchased the car. The last service I had there was at 180,000 miles, having purchased almost new. Subaru has a well-deserved great reputation for their cars; but I can only give 4 stars (yes, that's still good) for their valuing of their customers after they've purchased. More
by LMHAM2
Employees Worked With
Don't remember
April 17, 2019
Service is great but I have one concern On the positive side, the service is great, the staff is very friendly, and the facility is clean and attractive making for a very pleasant experience On the positive side, the service is great, the staff is very friendly, and the facility is clean and attractive making for a very pleasant experience. I've thought I wrote definitely buy my next Subaru here. However, this was the third time that it was forgotten to give me the discount which was arranged in advance. I don't want to think that anything intentional is going on but I am starting to get a little wary. If it happens again, I'll have to find another dealer. More
by kbklarry
Employees Worked With
April 17, 2019
5k Service Timing was good - we arrived early and they took us early, although we still waited over an hour. I still got email reminders even after scheduling th Timing was good - we arrived early and they took us early, although we still waited over an hour. I still got email reminders even after scheduling the service, which was annoying. More
by TH02453
Employees Worked With
April 17, 2019
Good service Friendly, done quickly and with quality work. Would use again. Waiting room was pretty nice as well. I've been in some that weren't nearly as pl Friendly, done quickly and with quality work. Would use again. Waiting room was pretty nice as well. I've been in some that weren't nearly as pleasant. More
by WAGNAARD
Employees Worked With
April 17, 2019
Great service Again I had another wonderful experience at Granite Subaru you guys rock. you always keep Me advised of the work that's being done and you do it in a Again I had another wonderful experience at Granite Subaru you guys rock. you always keep Me advised of the work that's being done and you do it in a timely manner thank you very much great experience great dealer great people More
by Mark
Employees Worked With
Other Employees :
The whole front staff at service or excellent Jen Jim Jim and the rest are wonderful, Gary Smith
March 04, 2019
Service DO NOT EVER USE GRANITE STATE SUBARU (HUDSON, NH) SERVICE DEPARTMENT. We bought a used car from them less than one year ago and they just quoted us ov DO NOT EVER USE GRANITE STATE SUBARU (HUDSON, NH) SERVICE DEPARTMENT. We bought a used car from them less than one year ago and they just quoted us over $6,000 worth of work on this car. This is a car which has had minimal miles put on it in the last 11 months so if in fact this car truthfully needed all this work it was sold this way with attempts to cover up the defects. We got two other professional opinions and we were told by both garages that at least one of these jobs this dealership claims we need done is not needed. Fabricated story by somebody we should have been able to trust since we own three Subarus and one would think they would want to keep our business in house. Number 1) We were able to get half of the work done at an honest garage for more than $1,000.00 less than this Subaru dealership quoted us. Number 2) The job that didn't need to be done was an additional savings for us. Number 3) We will address the other jobs they say we need done at a later date and in fact will follow up whether in fact they are needed or fabricated. The provided pictures they supposedly took of our car is another warning sign for unknowing customers that said pictures most likely are not even your car. Beware and bring your hard earned dollars elsewhere and stay clear of this dishonest outfit which preys on loyal customers. More
by Scammed
Employees Worked With
Joseph Briggs Service Manager
May 19, 2018
They made it easy to service my car They were great. My car needed brakes so they offered me a loaner and I came back for it the next day. Very friendly service department! They were great. My car needed brakes so they offered me a loaner and I came back for it the next day. Very friendly service department! More
by Boston
Employees Worked With
Not sure, there were a couple over 2 days
