Granite Subaru - Service Center

Pleasant Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had the door lock driver's side fixed. Got in and out in very short order. Pleasurable experience. More

Granite Subaru is the best I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel l I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel like I mattered and were very professional and efficient. More

Happy with experience Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good experience More

Friendly, efficient and comfortable. The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to be done. More

Great customer service from start to finish As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to ad As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to add an unplanned request to fix a cosmetic problem which was done at no additional cost. The waiting room was comfortable and the coffee and snacks were inviting. I was given an update during my visit on the cause of the issue and how much longer it might take. Once the work completed I was able to pay for the services without a delay. And my car was waiting outside and ready to go. More

Delighted with service I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Br I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Briggs earned my respect. More

quick and painless check in and check out for recall service Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, they set a pretty high bar. Yet when my car was done, I walked in, gave Tim the loaner car key, paid for a battery replacement, got my key and left, probably less than 5 minutes. More

Awesome! Tim Prevett was extremely professional and helpful. Always a pleasure to work with and I am very much pleased with all the staff and the work they do. Tim Prevett was extremely professional and helpful. Always a pleasure to work with and I am very much pleased with all the staff and the work they do. More

Excellent experience I was greeted as soon as I walked in to the showroom and taken to the service manager.When I told him why I was as Granite Subaru he took my keys,told I was greeted as soon as I walked in to the showroom and taken to the service manager.When I told him why I was as Granite Subaru he took my keys,told me to get myself a cup of coffee and a snack,which I did..I sat in the comfortable waiting area and in less tha 30 minutes I was told that the work was finished.I was treated courteously by everyone'at Granite and would not have any problem recommending my friends and neighbors. More

Beyond normal expectations! Everyone in the service department was friendly and knowledgeable .Tim worked especially hard at diagnosing the problem and getting it fixed. Thank yo Everyone in the service department was friendly and knowledgeable .Tim worked especially hard at diagnosing the problem and getting it fixed. Thank you Tim and everyone. They also knew my wife had been ill and asked how we were doing. The car was clean and running great when we got it back. Wishing everyone the best!! Peter and Maxine More