Granite Subaru - Service Center

Excellent service~! The service is excellent and they make you feel that you are very important in making your experience great! Waiting time was shorter than expected. W The service is excellent and they make you feel that you are very important in making your experience great! Waiting time was shorter than expected. Wonderful customer service! More

Service dep'artment was accomodating and efficient After some confusion regarding free service for a new Ascent the issue was resolved to my satisfaction. Service rep was understanding and kept me inf After some confusion regarding free service for a new Ascent the issue was resolved to my satisfaction. Service rep was understanding and kept me informed of progress.. More

Service Oil change and 19 point check up. I appreciate Tim greatly. He thoroughly checks my records to be sure all is done as necessary before service provide Oil change and 19 point check up. I appreciate Tim greatly. He thoroughly checks my records to be sure all is done as necessary before service provides it's working excellence. More

Tire Pressure My tire light came on. I came in , they took me right away. Very pleasant and helpful staff!!! I always can depend on Granite Subaru My tire light came on. I came in , they took me right away. Very pleasant and helpful staff!!! I always can depend on Granite Subaru More

Tim in the service dept's customer service was outstanding! Tim in the service department's customer service was outstanding! He was welcoming and cheerful and was very prompt on my request. He deserves a gold Tim in the service department's customer service was outstanding! He was welcoming and cheerful and was very prompt on my request. He deserves a gold star, and a bonus! ;) I will be back for service just because of his excellent customer service skills and upbeat positive attitude! More

Service took much longer than initially told Arrived at 3:45 for the express oil change, was told it would take ~45 min. They also suggested to have recall work done - which they said would be a Arrived at 3:45 for the express oil change, was told it would take ~45 min. They also suggested to have recall work done - which they said would be an hour total. At 4:45, my car was still were I left it - was never taken in for service - an hour later. They did say they would bring it in and have three tech's work on it, which they did, and also did not charge me for the service. But still, it is frustrating to be told an hour for service, and your car doesn't even get taken in within the hour. This is not the first time this has happened to me here either. More

Excellent service Fast service,comfortable waiting area,friendly staff.From start to finish every aspect of the service was excellent.The coffee and healthy snack was a Fast service,comfortable waiting area,friendly staff.From start to finish every aspect of the service was excellent.The coffee and healthy snack was a nice surprise More

On time; efficient; and accommadating This was "recall" service and scheduled, completed efficiently and with a "smile"!! All good; nothing more to say. Unfortunately, I did not get names This was "recall" service and scheduled, completed efficiently and with a "smile"!! All good; nothing more to say. Unfortunately, I did not get names of service person with whom I dealt, but he was competent, respectful, efficient and friendly More

This dealer ship is great! I feel like Tim Privett, I hope I chose the right one, is a wonderful service person. I feel like he is looking out for me. Always friendly and kind. I feel like Tim Privett, I hope I chose the right one, is a wonderful service person. I feel like he is looking out for me. Always friendly and kind. I always go to him when I need a service. He's just overall a great guy. More

Timely Completion Completed my Outbacks major 60,000 mile service work and state inspection ahead of schedule. Service department is always friendly and helpful. Serv Completed my Outbacks major 60,000 mile service work and state inspection ahead of schedule. Service department is always friendly and helpful. Service with a smile. More