Granite Subaru - Service Center

Service C Everything was fine EXCEPT they used to wash and vacuum my car with service, especially a 300 dollar service. Nothing was done, I was so disappointed. Everything was fine EXCEPT they used to wash and vacuum my car with service, especially a 300 dollar service. Nothing was done, I was so disappointed. To say the least. More

Service Up-Selling, A Sad Practice Having recently had my 2016 Outback 3.6L in for routine scheduled maintenance, I have to say that I am less than enthused or satisfied about my visit. Having recently had my 2016 Outback 3.6L in for routine scheduled maintenance, I have to say that I am less than enthused or satisfied about my visit. I do not believe that the service people should be “up-selling” customers when it comes to maintenance by offering or suggesting additional, non-required services when there is nothing showing to require it. This has happened to my wife with her Outback and now asks me to take the car in for maintenance so as not to have to deal with this scenario. I have also witnessed this while waiting in the lobby where other service customers were being up-sold. In my last two visits to Prime’s Service Center, the service person/manager would come to see me to say progress is being made with my car but that they would recommend a list of additional services. In thinking about it, and I know the maintenance schedule for the Outback as I have a copy of it in the glovebox, I could not find it in the owner’s manual for the miles that were on the car. When I asked why was this needed at this time, the replies have been that it would keep the car running smooth. I suppose that is true but it is also an avenue to pad-up the bill with unrequired services. As an example, using synthetic motor oil instead of conventional as the manual states, or replacing air filters when they don’t need to be or flushing brake systems when it doesn’t need it. As a suggestion, while I have never seen at Prime (and I have asked for), a service schedule listing by miles posted/printed anywhere showing the factory recommended services for my Subaru. I think it would be very convenient and eliminate customer concerns as to what should be happening with their car during that visit based on the mileage. I’m thinking along the lines of Level 1, Level 2, Level 3…, you get the idea. Plenty of other Subaru dealers do this and I find that it matches the maintenance schedule found in the owner’s manual. I now have a copy in my glovebox as a quick reminder as to what has to be done. Please, don’t ruin this nice Subaru dealership with these practices. I'd like to have been able to give Prime five stars... More

A three Strikes and Out Three years ago, I stopped in at the dealership to test drive and presumably buy a 2013 Outback Ltd with SAP Pkg. there wasn't one on the lot the the Three years ago, I stopped in at the dealership to test drive and presumably buy a 2013 Outback Ltd with SAP Pkg. there wasn't one on the lot the the sales person told me there was one coming in and he'd call me within three days. I waited a week and no call, so owner to Manchester and bough the new car. That year I decided tomfivemit another try but bringing the outback In for an oil change ahead of a 4K mile trip. I was met with smiles and friendliness. Oil was changed and I was sent on my way. Got home and a couple of hours later I checked the oil level. I was way over filled - by about a quart. This could've been damaging to the engine on such a trip. I brought it back immediately and told the service writer the problem at which point he started to argue with me. I got to a point whereby I want at all update about the overfill,but very aggravated with the argument and excusing-making by the service writer. I even told him to stop arguing and just make it right. It was not the customer interaction between by a customer service employee. I sent an detailed email to Dave the owner who responded with concern and apologies. He issued me a $100 coupon for to try their service department again. In April of this year I returned to get the brake fluid reservoir flushed and an oil change as I was selling the 2013 Outback to my step daughter and buying an new 2016 Outback Ltd. I waited and then was told "all set" and as I was leaving I realized they hadn't done the oil change! I really tried to make Prime my home dealership since it is located 3-miles from my home. I didn't tell them I was in the market on the short-term to buy a loaded 2016 Ouback Limited, but that day I returned to manchest and closedth E sale on it and drove it home that night. Two days later, my wife was involved in a serious car accident an he vehicle totaled. Her choice of new vehicle was a 2016 Legacy Ltd and specifically one with a tungsten exterior with ivory interior. Interestingly there were onlyntwomsuchnvehicles in The immediate N.E. area and one was on the lot at Prime. Sh didn't but the one at Prime. We went down Prime to look at it to make certain it was the colors she wanted. The next morning we went to Manchester to close the sale when the vehicle was brought in, she picked it up within hours. So. Prime lost three sales and more because our stepson will be in the market for a Legacy Ltd with a few months. I am dissapointed that I couldn't, with any sense of confidence, make prime my home dealership, especial given is proximity to where I live. Is also sad to observe a person like Dave trying to build his brand while employees undermine his efforts. I More

Super Service Went to Prime Subaru because of a persistent vibration problem I was having with my Subaru Outback. The service department quickly discovered the prob Went to Prime Subaru because of a persistent vibration problem I was having with my Subaru Outback. The service department quickly discovered the problem was the result of improper mounting and balancing of the tires I had gotten at a national tire store. The Prime service writers, Walter, Randy, and Christie, were both helpful and professional. The technician who worked on the car was extremely knowledgeable and quickly diagnosed the problem. He recommended force balancing which is very hard to do and requires a high level of expertise. Consequently, the problem was solved. He also made the observation that one of my brand new tires had been improperly mounted and was out of round. The whole Prime service team was courteous and a pleasure to deal with. They arranged for a loaner so I would not be inconvenienced. I can't say enough about how I was treated as a service customer and how efficiently the problem was taken care of. I will return to Prime every time I need to have work done on my car. More

I live in upstate New York and the only place I will get my Subaru serviced is at Subaru of Nashua. Their work is impeccable. The price is fantastic and I trust them implicitly. I travel 3 1/2 hours each my Subaru serviced is at Subaru of Nashua. Their work is impeccable. The price is fantastic and I trust them implicitly. I travel 3 1/2 hours each way, just to get my car serviced here. I wish more dealerships were like this one. This dealership is the only reason I still own a Subaru More

I have been a Subaru owner since 1998. I bought my very first Subaru at this dealership and it was a Subaru Legacy SUS. I totally loved this car. I went for Subaru after driving a Toyota Camry because I dr first Subaru at this dealership and it was a Subaru Legacy SUS. I totally loved this car. I went for Subaru after driving a Toyota Camry because I drove home from work, which was in Woburn MA, during a very bad snow storm. My Camry was all over the road and I got stuck twice on the way home. I saw the commercial for Subaru and the very next day I purchased a brand new Legacy SUS loaded. I drove the car for at least 12 years, almost 300,000 miles later and got my money's worth. I so miss this car. I am on my second Subaru and I am a Mother so I bought a Forester. I didn't go brand new I went used, 2004. I am extremely happy with my Forester and will probably buy another when this one fades. All the people at this dealership are AWESOME! They are polite, knowledgeable, caring and Honest. I am a die hard Subaru owner and will absolutely die owning one, hopefully 40 years or so from know. Thank you Subaru for making me and my Family Happy for all that you do. More

I would like to appreciate Mr Li Tsao as a sale representative at Subaru of Nashua to help me out to buy a new Sabaru Tribeca to get what I want. Anyway, I want to thanks to Mr Jeff and to all the representative at Subaru of Nashua to help me out to buy a new Sabaru Tribeca to get what I want. Anyway, I want to thanks to Mr Jeff and to all the employees at the Subaru of Nashua for such friendly to me especially Mr Li Tsao, you are such a nice guy and a man to get me a perfect car. By the way I just let you all know that in the future if any people ask me for the Subaru, I will point that to the Subaru of Nashua. Thanks again. Paul Phan, Sopheap Som More