Granite Subaru - Service Center

Recall air bag review Recall service was done in a timely manner Had to go back due to my air/heat vent knob was stuck in off called and took car as back after talking to Recall service was done in a timely manner Had to go back due to my air/heat vent knob was stuck in off called and took car as back after talking to service department. Tech fixed problem so vent knob worked for ac/heat flow plus the control buttons and unit fit better. Still very happy with service. More

Just had an oil change For a change, nothing "extra" was found. I think that is because I had taken my car to a different auto repair shop for the last major service. It is For a change, nothing "extra" was found. I think that is because I had taken my car to a different auto repair shop for the last major service. It is usually too expensive here. But since I had a coupon I decided to come here. More

A professional team of Service Centre staff Staff always ready to assist and help with the service of my car, a pleasure to visit and wait for my car, given updates whilst waiting and with the e Staff always ready to assist and help with the service of my car, a pleasure to visit and wait for my car, given updates whilst waiting and with the expected completion time always estimated correctly. Thank you. More

A pleasure Trustworthy service delivery. A very pleasant experience. I would highly recommend this dealership for all Subaru service needs. Well managed, well ru Trustworthy service delivery. A very pleasant experience. I would highly recommend this dealership for all Subaru service needs. Well managed, well run, very professional and friendly Service Department! More

Excellent Care and Customer Service The service team does excellent, efficient work and the entire team is friendly, helpful, and accommodating. The free rental car provided while my par The service team does excellent, efficient work and the entire team is friendly, helpful, and accommodating. The free rental car provided while my parts were on order made it a hassle-free experience to have the work done. Thank you to the entire team for a great customer service experience again. More

Speedy and efficient I have been bringing my WRX to Granite for 2 years now. The staff is very professional and my car is always ready in a reasonable amount of time. I have been bringing my WRX to Granite for 2 years now. The staff is very professional and my car is always ready in a reasonable amount of time. More

Continued Commitement I purchased my STI from what is now Granite Subaru in 2012. I now have over 205K miles on my car thanks in part to their outstanding service departme I purchased my STI from what is now Granite Subaru in 2012. I now have over 205K miles on my car thanks in part to their outstanding service department. I have been a long term customer with both my STI and my wife's Impreza. Typically I have worked with either Jen or Tim at the service desk, both of whom go above and beyond to make my service experience easy: loaner vehicles, scheduling, communicating issues, etc. This spring my car was in for a recall and they notified me that my breaks were in need of repair. The repair grew more involved as they often do with high mileage cars, but Jen worked with me to find price conscious alternatives to keep the cost reasonable. They kept my car for an extra day to test drive it and ensure everything was resolved, while keeping me in a loaner vehicle so the repair would not interfere with my life. A few weeks after the repair, one of my brand new rotors started vibrating like it was warped, which happens occasionally if there is residual stress in the casting. I took my car back to Granite Subaru Service. They took my car right back in without an appointment, test drove it, and replaced the warped rotor under warranty without any charge to me or hassle. I appreciate that they have a continued commitment to servicing their vehicles. Thanks Again. More

Satisfied customer I was treated very nicely and the service time was great. I will definitely come back and recommend this dealership to my friends and family. I was treated very nicely and the service time was great. I will definitely come back and recommend this dealership to my friends and family. More

Excellent customer service! From Start to finish of setting up an appointment regarding a recall (no cost for the repair), this has been a fantastic experience! I had to resched From Start to finish of setting up an appointment regarding a recall (no cost for the repair), this has been a fantastic experience! I had to reschedule my appointment and the person I spoke with was extremely helpful! Met with smiles and warm hello's, every single employee I touched base with was pleasant and helpful! I was pleasantly surprised. A free inspection of my systems was offered - took it and nothing was wrong. No Charge. In and out in the specified allotted time. I can't say enough good about this experience and believe me I am a worthy critic of today's customer service reps in business today. More

Professional I was pleased with the way I was handled and the careful inspection my car received. My service agent reviewed the recommended repairs in detail with I was pleased with the way I was handled and the careful inspection my car received. My service agent reviewed the recommended repairs in detail with photos. Most items seemed reasonably priced except for the brakes (pads and rotors) and a new battery, so I opted out of those repairs. I loved the car wash deal. It really needed it! More