Granite Subaru - Service Center

Fast and Friendly I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt to upsell. Work was completed more quickly than described. More

Easy in and out service center Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like eas Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like ease and conveniences! Thought a Nick helped me. More

Granite Subaru is the best I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel l I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel like I mattered and were very professional and efficient. More

Pleasant Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had the door lock driver's side fixed. Got in and out in very short order. Pleasurable experience. More

Safety recall results in disfunctional brake I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager an I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager and mechanic were immediately dispatched, came to my location and reset the brake. It seemed like it was fixed, but on my way home from there, the problem returned. Again, they responded immediately to my call, came to my location and fixed it again. This time it seems to be truly fixed. The whole ordeal took about 5 hours and significant stress, for a 30-minute appointment. The issue was handled promptly, professionally and courteously, but the fact that there were serious problems with my brake - twice! - after a safety recall causes me to lose all confidence in the mechanics working on my car. Thankfully the issue did not result in any injury. More

Happy with experience Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good experience More

Friendly, efficient and comfortable. The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to be done. More

quick and painless check in and check out for recall service Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, they set a pretty high bar. Yet when my car was done, I walked in, gave Tim the loaner car key, paid for a battery replacement, got my key and left, probably less than 5 minutes. More

Great customer service from start to finish As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to ad As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to add an unplanned request to fix a cosmetic problem which was done at no additional cost. The waiting room was comfortable and the coffee and snacks were inviting. I was given an update during my visit on the cause of the issue and how much longer it might take. Once the work completed I was able to pay for the services without a delay. And my car was waiting outside and ready to go. More

Delighted with service I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Br I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Briggs earned my respect. More