Granite Subaru - Service Center

Service took much longer than initially told Arrived at 3:45 for the express oil change, was told it would take ~45 min. They also suggested to have recall work done - which they said would be a Arrived at 3:45 for the express oil change, was told it would take ~45 min. They also suggested to have recall work done - which they said would be an hour total. At 4:45, my car was still were I left it - was never taken in for service - an hour later. They did say they would bring it in and have three tech's work on it, which they did, and also did not charge me for the service. But still, it is frustrating to be told an hour for service, and your car doesn't even get taken in within the hour. This is not the first time this has happened to me here either. More

Excellent service Fast service,comfortable waiting area,friendly staff.From start to finish every aspect of the service was excellent.The coffee and healthy snack was a Fast service,comfortable waiting area,friendly staff.From start to finish every aspect of the service was excellent.The coffee and healthy snack was a nice surprise More

Timely Completion Completed my Outbacks major 60,000 mile service work and state inspection ahead of schedule. Service department is always friendly and helpful. Serv Completed my Outbacks major 60,000 mile service work and state inspection ahead of schedule. Service department is always friendly and helpful. Service with a smile. More

Recall & general service visit I was able to drop my car off early and they had a loaner at the ready for me. The man who helped me out (Tim) was friendly, efficient, and helpful. I I was able to drop my car off early and they had a loaner at the ready for me. The man who helped me out (Tim) was friendly, efficient, and helpful. It was the most friendly reception I've had at car service possibly ever. I really appreciated the service report with photos that explained all of the items and then the follow up to help answer questions and walk me through my options. They had my car ready in plenty of time to pick it up at the end of the day and I can't say enough great things about how helpful it is to be able to get a full inside/outside wash while it's there! More

Exceptional service I walked in just to push my luck to get an oil change and was pleasantly surprised that my car was taken in and the oil change done in such a short ti I walked in just to push my luck to get an oil change and was pleasantly surprised that my car was taken in and the oil change done in such a short time. This was far beyond my expectations. More

Unexpected Went in for simple oil change but unfortunately they found several other musts that needed to be done.Gave me a very nice loaner car as it would take Went in for simple oil change but unfortunately they found several other musts that needed to be done.Gave me a very nice loaner car as it would take several days for parts.For all the surprises they ended up coming in under the estimate and were done before I expected. More

Car repair Crew is always pleasant,helpful, and try to give me the best deal with online coupons. I have been working with many of these folks for 20 years. Crew is always pleasant,helpful, and try to give me the best deal with online coupons. I have been working with many of these folks for 20 years. More

Timely Service A factory recall and the service Dept. was spot on! Performed quickly and the attendant was extremely polite and attentive. Thanks for your service a A factory recall and the service Dept. was spot on! Performed quickly and the attendant was extremely polite and attentive. Thanks for your service and time. Will be back! More

Oil Change and More Great service. Did what I wanted and had options for additional service which I decided not to do at this time. Will do those in the future. Great service. Did what I wanted and had options for additional service which I decided not to do at this time. Will do those in the future. More

6000 mile service & recall item Service and recall item were done in time indicated. Team was friendly and informative. I had question regarding navigation update which they answered Service and recall item were done in time indicated. Team was friendly and informative. I had question regarding navigation update which they answered. Car was washed which was unexpected and greatly appreciated. Have been coming to this dealership for many years. Always a pleasure. Tim (manager) has been there since I started and has always gone the extra step to make my experience an excellent one. More