Granite Subaru - Service Center

Great Service First service and state inspection. Friendly service people, work done without any problems, took less time than expected. Even cleaned off my wheels First service and state inspection. Friendly service people, work done without any problems, took less time than expected. Even cleaned off my wheels which was unexpected and nice! More

Subaru repairs My old 2009 Subaru needed an inspection. Sadly, it needed much more work than I thought. Jason was very helpful and went thru my car with me and the m My old 2009 Subaru needed an inspection. Sadly, it needed much more work than I thought. Jason was very helpful and went thru my car with me and the mechanic doing the work. They took me out back, showed me my car up on the lift and helped me figure out a plan. Subaru also provided a new loaner car for the duration of the repairs. Yes, expensive but competitive with everywhere else I called for quotes plus a loaner. ....and everyone was nice to my big golden Silas while we waited for the verdict. More

Service I requested a wash and vacuum of my vehicle, and this was not done. I confirmed with the rep that this would be done and it wasn’t. I requested a wash and vacuum of my vehicle, and this was not done. I confirmed with the rep that this would be done and it wasn’t. More

Excellent Service...Every time! The Sales people are always helpful and knowledgeable. The Service Department is excellent. They provide great service, and are very accomodating wh The Sales people are always helpful and knowledgeable. The Service Department is excellent. They provide great service, and are very accomodating when scheduling appointments. They go above and beyond. More

Communication was excellent Spoke with Jason upon arriving. Was in for a simple oil change. He pulled my car around and did a walk around with me. talked about how I liked the ca Spoke with Jason upon arriving. Was in for a simple oil change. He pulled my car around and did a walk around with me. talked about how I liked the car and if i had any concerns. Didn't try and upsell to more services but did mention a tire rotation. I ended up having to leave for another appointment and they asked how I'd like to be contacted when things were done, phone call, text or email and followed up twice during the process. Even took my car for a carwash which was unexpected. Great service all around. More

A professionalism that you pay for. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. I originally sent my 2010 outback with 136,000 miles in for a noise from the back of the car and a mild vibration at high speeds. I was told at the counter that they would do a multi point inspection and get back to me when they put the quote together in the afternoon. When I received the call and they told me the multi point inspection report was emailed to me for my review. When I opened the PDF I found a very thorough and well designed report with photos of my actual car and all it’s issues spread through the first 5 pages of the report. I vaguely remember glancing at the final page that had the cost assessment on it. After My coworkers revived me and got me some water after my blackout I looked at the final page again at thought to myself “ my car is totaled”. I decided to double check and make sure I didn’t accidentally send my Subaru to a Ferrari dealership. After my research I decided to call back and tell them to fix the most expensive single item on the list that was causing the noise issue ( Both rear wheel bearings $1,222) and explain that I needed to get paid to pay them for the job. They were very understanding and told me to keep the loaner for the rest of the week and pick up my car on payday. When Friday came around I exchanged vehicles with no issues and went on my merry way. After noticing how the invoicing was done I couldn’t help but think that some of the items were definitely priced way too high and some parts were duplicated between a 120K service and listed individually like filters. My advice is that if you can possibly fix most smaller items yourself then you will save a ton of money and possibly your house. If you need a bigger job done, then take it here because they do a good job. Keep up the good work but lower your prices. Our lives depend on it. More

Everyone was very nice and accommodating Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did n Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did not charge for the light that needed to be replaced. More

Extraordinary Experience The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car w The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car wash was fabulous, worth every penny!! More

Extraordinary Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looki Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looking up my warranty info and getting my car taken care of. He kept in touch on a regular basis. I couldn’t be happier with my service! More

Outstanding I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend G I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend Granite Subaru. More