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2,608 Reviews of Granite Subaru - Service Center
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December 06, 2019
Presentation of recommended services was inaccurate and misl Presentation of recommended services was misleading- all items were listed as red/urgent. Several were not urgen. The brake fluid change was describ Presentation of recommended services was misleading- all items were listed as red/urgent. Several were not urgen. The brake fluid change was described as “over 3 years ago” though it was correctly documented as 6/2017 (just over2 years ago). The picture of the brake fluid reservoir was not from my car- not even from a Subaru and made the fluid look much darker than it actually was. A wheel lug was broken by the tech during the service, but wasn’t fixed- this will cause me an extra trip to NH to fix it and prevent corrosion of the lug. The oil change seemed to take longer than usual. Booking the appointment online took longer than usual as the menu forces you to now go through many more service add-on options than it used to. More
by ANDYJ27
Verified CustomerEmployees Worked With
Jason
December 06, 2019
gotta love granite subaru Took my car in for 18,000 mi service. My experience couldn't have been better. The service team are pleasant, thorough, and efficient, and I was in a Took my car in for 18,000 mi service. My experience couldn't have been better. The service team are pleasant, thorough, and efficient, and I was in and out in less time than I expected. I wish all dealer service organizations were this good. More
by sdockendorff
Employees Worked With
December 05, 2019
No pressure dealership I bought my Subaru Forester at Granite Subaru this summer, and it was a very different experience than I have had in the past at other dealerships - n I bought my Subaru Forester at Granite Subaru this summer, and it was a very different experience than I have had in the past at other dealerships - no pressure...no pressure from the salesman, no pressure about extended warranties, etc. I have also not had great experiences with dealership service centers in the past - too busy, long waits, poor customer service. That was definitely not the case at Granite Subaru. I brought my car in for my first oil change and was in and out in 30 minutes! The service center staff was pleasant and there was a comfortable waiting area. I do not usually bring my car to the dealership for service except for warranty work and recalls, but after this first experience at Granite Subaru service center, I just might! More
by dianemeagher0
Employees Worked With
Charlie Peters
December 03, 2019
Quick friendly service Brought my car in for an oil change, tire rotation and state inspection. I was out of there within the hour. Service center was friendly. Brought my car in for an oil change, tire rotation and state inspection. I was out of there within the hour. Service center was friendly. More
by m.w.wilder
Employees Worked With
Jason
December 03, 2019
I'll be back The facility was clean, the staff was friendly. My repair was done on time. They found one item still covered under warranty and saved lots of money. The facility was clean, the staff was friendly. My repair was done on time. They found one item still covered under warranty and saved lots of money. More
by MKDUPUIS
Employees Worked With
jennifer Bisson
November 30, 2019
Unethical Service - Cannot properly install new tires I am very surprised that Mr. Angotti would allow such unethical practices in the service department at his dealership. We have had to take our Imprez I am very surprised that Mr. Angotti would allow such unethical practices in the service department at his dealership. We have had to take our Impreza back 3 times now for improperly installed (and obviously not inspected) tires causing them to go flat again after being replaced. It was bad enough the service manager treated my 18 year daughter like a lying criminal in not accepting that she did not hit anything. She left the dealership in tears and will not return. She should not have been victimized this way. The dealership replaced all 4 tires and the same tire went flat again in the pouring rain. My husband had to leave work and go rescue my daughter a 2nd time then take time off work to take the car to have tires replaced only for the tire to go flat AGAIN during thanksgiving when we were driving our elderly parents. Technicians who don’t want to perform the job to the highest standards or inspect the work should consider the safety of others. We are lucky our daughter is a safe driver and did not get hurt from a blowout. This is unacceptable and there seems to be zero accountability at the service Dept. We have lost time at work, had a stressful holiday and had undue stress and risk placed on our elderly parents and daughter due to a poorly managed service department where we pay top dollar. More
by SANDIOCONNELL
Employees Worked With
November 29, 2019
state inspection went in for state inspection. Although I didn't purchase my Subaru there, it did not matter. EVERYONE in service was, as always, genuinely friendly went in for state inspection. Although I didn't purchase my Subaru there, it did not matter. EVERYONE in service was, as always, genuinely friendly and helpful. I've been going to Granite Subaru for years even when I didn't have a Subaru, and I will continue to go to Granite Subaru. Thank you to the entire staff ! More
by MARCHONBY
Employees Worked With
Tim Previtt,
November 29, 2019
excellent WE came in because we could not get the Bluetooth in either of our Subarus to download our contacts. Jen and Walter were great. Very willing to work WE came in because we could not get the Bluetooth in either of our Subarus to download our contacts. Jen and Walter were great. Very willing to work with us and we finally did get our phones and cars to work together. Thank you. More
by 7overab
Employees Worked With
Jen & Walter
November 28, 2019
Great service as always, they reloaded a light that was out that I did not know about, called me within two hours of repair and always great service as always, they reloaded a light that was out that I did not know about, called me within two hours of repair and always great service More
by JDERKRIK
Employees Worked With
November 28, 2019
Sticker renewal Came in for a new sticker and service member informed me that a recall for an update to an engine piece and was performed at the same time. I thank th Came in for a new sticker and service member informed me that a recall for an update to an engine piece and was performed at the same time. I thank them for they’re attention to detail. More
by flance50
Employees Worked With
