Granite Subaru - Service Center

Went in for a state inspection only to leave feeling cheated. It seems that Granite Subaru is looking for things to find to overcharge you for any repairs that they claim needs to be done in order to pa cheated. It seems that Granite Subaru is looking for things to find to overcharge you for any repairs that they claim needs to be done in order to pass inspection. I asked for the questionable parts to be saved to show me that they had to be replaced only to mysteriously go missing. I feel as though they’re no better than Prime. More

Great understanding and on top of things. Great service. Will recommend to family and friends. Vehicle was done in matters of minutes. Thanks to Jenifer at service. Will recommend to family and friends. Vehicle was done in matters of minutes. Thanks to Jenifer at service. More

I have mixed reviews about this dealership. They helped me with a new battery but can’t tell me why my battery keeps draining. My car is 3 years old (bought it new) and had the battery replaced twice. It’s me with a new battery but can’t tell me why my battery keeps draining. My car is 3 years old (bought it new) and had the battery replaced twice. It’s going to happen again and therefore I am not happy about my experience. More

Inspection Comfortable area to wait for vehicle. Coffee available and some light snacks is nice. Nice to be able to bring vehicle into bay for drop off. Would Comfortable area to wait for vehicle. Coffee available and some light snacks is nice. Nice to be able to bring vehicle into bay for drop off. Would like to be shown things on the vehicle of concern in the garage. More

Had a great service appointment Waiting room was comfortable. Was given a loaner car due to the fact that my repair was a 3 hr. appointment. Did some local shopping and came back. Waiting room was comfortable. Was given a loaner car due to the fact that my repair was a 3 hr. appointment. Did some local shopping and came back. Would recommend. More

Jennifer was great! Well organized, quick, responsive. Good communications, great service. Generous offer of a loaner. Your sales dept has to pay her %% for her promoting new Subarus! Good communications, great service. Generous offer of a loaner. Your sales dept has to pay her %% for her promoting new Subarus! More

Fast service took case of my issue right away and I did not even need a loaner car from them. Very polite, helpful and convenient. not even need a loaner car from them. Very polite, helpful and convenient. More

Not very happy. I paid $995 for the special ceramic coating & it didn’t work. I have yet to receive a call back from Granite Subaru to discuss how the black smudges are still there & now there is a scr coating & it didn’t work. I have yet to receive a call back from Granite Subaru to discuss how the black smudges are still there & now there is a scratch on my trunk. I’ve had the car less than 2 months. On a better note Tim Previtt was great to work with. More

Good service. I was informed along the way to the progress of my service. The lobby was comfortable. Service was done in a appropriate amount of time. progress of my service. The lobby was comfortable. Service was done in a appropriate amount of time. More

Always Friendly Tim is always friendly, honest and supportive when dealing with our vehicles. We enjoy bringing our vehicle here because the prices are never outrageo Tim is always friendly, honest and supportive when dealing with our vehicles. We enjoy bringing our vehicle here because the prices are never outrageous, they have a lot of coupons, and we can trust them to recommend work on our vehicle that actually needs to get done and not try to trick us into spending more. More