Granite Subaru - Service Center

Warranty Recall WTY-84 Valve Spring Replacement Concierge service was provided to bring a loaner vehicle to my home in Arlington, MA and take my vehicle to NH for warranty service. I have no means Concierge service was provided to bring a loaner vehicle to my home in Arlington, MA and take my vehicle to NH for warranty service. I have no means to assess the quality of the warranty work. However, my vehicle was returned with washed windows/mirrors and - what seems to be - improved clutch action. There was no cost to me for the warranty service provided - except the cost of a new oil filter. My vehicle had more than 100,000 miles on the odometer at the time of service and it isn't clear that the warranty work was necessary. If the likelihood of failure at 100,000 miles is high and no valve spring failure occurred I should have been advised by Subaru USA that a failure was unlikely to occur. I would have been willing to sign a waiver foregoing the service. I use the Cityside dealership in Belmont, MA for all service and was directed to Granite Subaru due the backup for this warranty work. More

Jennifer, in the service department, is super helpful, knowledgeable and professional. My 5 star service experience begins and ends.with the personal interaction. I will continue to give my business to Gr knowledgeable and professional. My 5 star service experience begins and ends.with the personal interaction. I will continue to give my business to Granite Subaru because they know theirs and they do it very well!! Thank you, Jennifer!!! More

Great customer service Came for an oil change and they saw two recalls for my car. I mentioned I could wait and they did all three for me. They even washed my car...for FR Came for an oil change and they saw two recalls for my car. I mentioned I could wait and they did all three for me. They even washed my car...for FREE !! Such a friendly team in service, they are awesome. More

Great Staff and Service The Customer Service Staff is always helpful and courteous. Appointments are timely, and it is great to have the option to either wait at the dealer The Customer Service Staff is always helpful and courteous. Appointments are timely, and it is great to have the option to either wait at the dealership or drop off the car at our convenience. More

Excellent and timely service. Friendly staff and very helpful with arranging for an appropriate sized loaner vehicle recognizing that I needed a larger model to accommodate my needs! helpful with arranging for an appropriate sized loaner vehicle recognizing that I needed a larger model to accommodate my needs! More

As always. Quick service, friendly folks, comfy wAiting area and I got to watch a beautiful sunset as a bonus! Thanks. Very painless service appointment area and I got to watch a beautiful sunset as a bonus! Thanks. Very painless service appointment More

Jennifer was awesome . I hope she can be my service provider for all my future visits . It was a great experience. Very honest and didn’t make stuff up ! provider for all my future visits . It was a great experience. Very honest and didn’t make stuff up ! More

I have had a pleasant experience with the service department each and every time I have come in. They were very accommodating during my wait and speedy with the service this last trip. department each and every time I have come in. They were very accommodating during my wait and speedy with the service this last trip. More

nickel and dime you to death! Added on extra charges for items that are normally included with a high mount and balance charge on tire purchase and replacements. lied about extra Added on extra charges for items that are normally included with a high mount and balance charge on tire purchase and replacements. lied about extra misc charge of $24.17, was told it was a state charge, so ridiculous! do they think we all have a child's IQ? receipt states "customer states exterior bulb is out" no such conversation took place. was charged $24.90. for something that I could easily do myself. More

Experience Very busy place, great people. Was out before the time was estimated Tim was very helpful and caring . Would recommend this service department for Very busy place, great people. Was out before the time was estimated Tim was very helpful and caring . Would recommend this service department for work More