Granite Subaru - Service Center

Quick and friendly service with a comfortable waiting area. I was taken right away at my appointed time and the recall service overall was a positive experience. area. I was taken right away at my appointed time and the recall service overall was a positive experience. More

Always helpful, prompt and service oriented. Jason was more than helpful with my vehicle and making my experience easy. He helped take out car seats etc. Great! more than helpful with my vehicle and making my experience easy. He helped take out car seats etc. Great! More

Friendly service staff. Always provide quality service in a timely manner. Even without an appointment I was able to have an inspection done as well as using a coupon. Very satisfied. a timely manner. Even without an appointment I was able to have an inspection done as well as using a coupon. Very satisfied. More

Service Forgot to give me back my Tire Lock Nut Key!! I got a flat last Wednesday and called AAA. They show up to help me change the flat and they asked where is the key for the wheel lock nuts. It wasn't I got a flat last Wednesday and called AAA. They show up to help me change the flat and they asked where is the key for the wheel lock nuts. It wasn't in the usual place I keep it. Then the AAA guy(who was great) happens to ask if I recently had the car serviced. Yes, I did from Granite Subaru approximately two weeks ago(12,000 mile service). The service included a tire rotation, and guess what they forgot to give me back-the wheel lock key!!. Now all this is occurring at ~5:30 PM. At first they kind of denied that they would have used my key, but later fessed up that they had used it. I'm in Concord NH and now need a AAA tow to Granite Subaru. Thankfully, they arranged a loaner car for the next day so I could get to work. Additionally, when I called in twice to speak to a manager, I never heard back from one of them. The main service rep I dealt with called me back and set up the loaner and tire flat repair. More

I had Three recall on my vehicle. Because of my work schedule, they picked up my vehicle at work (for the service). When the service was done they dropped it off at work. schedule, they picked up my vehicle at work (for the service). When the service was done they dropped it off at work. More

Excellent and courteous service. Tim was very considerate and accommodating. He provided a clear explanation of service. The inspection report was detailed and thorough. I will be returning for considerate and accommodating. He provided a clear explanation of service. The inspection report was detailed and thorough. I will be returning for future service and highly recommend this location to other subaru owners. More

Great service to the point I was surprised Tim Russell was my guy and he was fantastic start to finish. Their detailed inspection report was great. Loaner car was nice too. ThankYou Tim! Tim Russell was my guy and he was fantastic start to finish. Their detailed inspection report was great. Loaner car was nice too. ThankYou Tim! More

I was contacted to bring my 2018 Crosstrek for the multiple recalls. I was able to schedule a service in a couple of days and I was offered a car while mine was in the service. Service Advisor Shawn P multiple recalls. I was able to schedule a service in a couple of days and I was offered a car while mine was in the service. Service Advisor Shawn Patterson welcomed me when I arrived on the scheduled date and time. He was very professional and still very friendly. Offered a generous selection of loaners. 4-5 hours later I was contacted and I returned the brand new loaner that was very enjoyable the new features of the latest model. Checking out was fast and hassle free. Nobody pushed a sale or pressured any other way. Great experience. More

Prompt courteous and my car was fixed well. I used their shuttle service and had a pleasant conversation with the driver. I will continue to use granite subaru shuttle service and had a pleasant conversation with the driver. I will continue to use granite subaru More

Great Service This service department takes the time to answer all your questions. The staff is great and very friendly. Car delivered as promised with all the work This service department takes the time to answer all your questions. The staff is great and very friendly. Car delivered as promised with all the work completed. More