Granite Subaru

A very professional and courteous team! I recently made a new vehicle purchase at Prime Subaru in Hudson, NH. I found every member of the team that assisted me to be very helpful and very c I recently made a new vehicle purchase at Prime Subaru in Hudson, NH. I found every member of the team that assisted me to be very helpful and very courteous as well as very professional. My contact began with an on-line inquiry through the Subaru website. I placed the same request with three local dealers. The offer from Prime Subaru was the best of the three. Even more than the deal offered, what impressed me most about Prime was the offer of further assistance and an invitation to visit the dealership at my convenience. They left the next step up to me. The other two dealers, with a much higher price for the same vehicle, began to badger me almost daily with inquires on making a sale, without any offer of assistance. As to the assistance before the sale, I was simply looking for a fair deal for a vehicle that had served its purpose for almost seven years. I was also looking for a clear presentation of the deal, with everything spelled out. Finally, I was looking for a clear presentation of the additions that I might choose, without being pressured to purchase them. The team at Prime delivered on every count. I stopped by Prime to check out their inventory of the Outback model I was interested in. During my visit I met with Elaine who heads the Internet sales effort and who sent me the original offer. I was also introduced to Tom, one of their new sales associates, who worked with me during the sales process. As the deal came together, there were no surprises, Prime stood by the offer they had extended during my first contact, and we were able to close the deal within a very short time. Tom took the time to take me on a tour of the facility. I was very impressed with the drive-in area for service check-in. The entire facility has the environmentally-friendly character that you would expect from Subaru. The car I was looking for was not on the lot, but Tom and Matt, worked to locate and secure the exact vehicle I was looking for. Tom stayed engaged throughout the process with calls and texts updating me on the status of the vehicle. When I took delivery of my new Outback, Tom was in training, and I was helped by Mike. Mike is one of Prime's Master Sales Associates and was very knowledgeable with all aspects of the vehicle. Once again, Mike was professional and helpful, explaining the various options that are available with the purchase of the vehicle. He reviewed all the features of the vehicle in detail. During the delivery of my new vehicle, I challenged Mike and Matt to come up with a deal for a new vehicle for my wife. Mike and Matt exceeded our expectations for the deal. Mike stayed in contact during the day they were working on locating the Crosstrek with the color and trim for my wife. They succeeded, and I once again experienced the courtesy and professionalism of the entire staff at Prime Subaru. I have dealt with many dealers over the years. We all know that they are running a business, but once in a while, you find a group that operates as a team; a group that treats and respects you as a member of the team. Most importantly, you find an organization that is more interested in having you as a customer, than just another sale. I know that I will be a customer for a very long time. More

Excellence in Service Mike allowed us to take our time with our selection. There was no pressure to rush our decision and that truly allowed us to make a choice that we wi Mike allowed us to take our time with our selection. There was no pressure to rush our decision and that truly allowed us to make a choice that we will be happy with over the course of our payment period. He showed dedication to his job while still catering to the needs and emotions of us as a customer. We were 100% satisfied with the service provided. He answered our questions, listened to our comments and assisted us with walking away proud new owners of our first Subaru. More

Top Quality Services I had an overall awesome experience at this dealership. The Sales Associate bent over backwards to satisfy my needs to close the deal on the car I pur I had an overall awesome experience at this dealership. The Sales Associate bent over backwards to satisfy my needs to close the deal on the car I purchased. He was extremely knowledgeable, competent, and professional. He worked very closely with the finance and service department to make sure I got the rate I wanted for the loan; and the parts and tires needed for the vehicle so I could drive it off the lot in the best condition. Thank you all for making a non-stressful buying experience. A big shout-out to Michael Wright (Master Sales Associate) for meeting my needs and expectations on the deal. Sincerely, Adam More

Very Good Dealership and Sales Service This dealership is honest on their prices. They advertised a very competitive price for the 2014 Subaru Forester Touring with Eyesight. I searched aro This dealership is honest on their prices. They advertised a very competitive price for the 2014 Subaru Forester Touring with Eyesight. I searched around and found I counld not find a better deal on that level. I doubted they would cheat us, but when I went there they did give us such a price. The sales person, Michael Wright, is a nice and experienced dealer. He helped us get discounted prices on a remote starter and other accessories we wanted to install. He also kindly tought us how to operate the complicated vehicle (voice activated bluetooth, navigation, entertainment system, eyesight, and so on. All stylish things we never encountered). He even refilled us a full tank of gas before we left. That was really a surprised gift. They did not promise to do that. When a part was out of stock, he tried to refund us. When I had questions and called him, he always responded quickly and helped me out. My impression is that this dealership has a large stock of vehicles and well-trained sales persons. The most important thing is that they are honest businessmen who do not play games with customers. More

Amazing experience Why did I give this dealership the rating I did? ... I went to other dealerships before Prime. I felt pressured and the atmosphere was very stressful Why did I give this dealership the rating I did? ... I went to other dealerships before Prime. I felt pressured and the atmosphere was very stressful and intimidating. Just an overall bad experience... then I walked into Prime Subaru and was approached by Mike Wright. He was friendly, and most importantly he listened to me when I said I came here for a specific car, he didn't try to put me into something newer or a different style. Overall thoughts of Prime `Friendly service & Hassle free looking & All questions answered, great dealership and salesman to go to if your buying for the first time. `Straight forward, no number games & no hidden features about my car... Car Fax printed and ready without even asking for one, also found my car online for a certain price, once at the dealer the car was listed for more. I stated the online price was cheaper and got the online price for the car without argument. `Caring- I was given a loaner car until all the paperwork, insurance, and registration was complete on my new car, then they delivered my car to me and took the loaner car back so I didn't have to drive an hour back there to exchange cars! `Calm and inviting atmosphere (stress free zone) `Would recommend Prime Subaru to anyone looking for good deals and great services on there next purchase of a vehicle! A very satisfied customer, Cassie Carey LPN More

Mike was great. He was honest and upfront right from the beginning. He had to locate our car and kept us in the loop the entire time. Mike wright and prime Subaru is the place to go and the salesman to see beginning. He had to locate our car and kept us in the loop the entire time. Mike wright and prime Subaru is the place to go and the salesman to see if you want honesty and a good deal. More

Mike went above and beyond the duties of an average car salesman. He was not pushy, and worked with me every step of he way to ensure that I got the car , color, and price I was looking for. He needed to o salesman. He was not pushy, and worked with me every step of he way to ensure that I got the car , color, and price I was looking for. He needed to order the car for me, and he kept me updated throughout the entire process until my car finally arrived. I would recommend Mike highly as a trustworthy, friendly, and hard-working salesman. More

This is an honest and professional dealership clearly dedicated to customer service. From the beginning of the exchange of internet emails with Elaine Healy my requests for pricing and trade in informati dedicated to customer service. From the beginning of the exchange of internet emails with Elaine Healy my requests for pricing and trade in information were handled promptly and honestly. The quote I received initially could not or would not be matched by other dealers. When I met with Mike Wright at the dealership to do paperwork he helped me to feel very comfortable by explaining the process and treated me with respect. He was very professional and he demonstrated excellent product knowledge when we went over the car's operation. He is dedicated to excellent customer service. As a case in point when I was in my new car and ready to leave he personally came over to check on me to make sure everything was okay. The business manager did not pressure me to buy other products and also made me comfortable. He did not rush me through the paperwork and explained everything. I highly recommend this dealership and will refer without hesitation. More

Found a Honda Accord EX 2008 on Cars.com and called the dealership right away. It was priced well under KBB value and was in mint condition. Met with Kevin and took it for test drive, and bought it that n dealership right away. It was priced well under KBB value and was in mint condition. Met with Kevin and took it for test drive, and bought it that night. Great experience and price. You can't go wrong. More

I had spent 2 days at multiple dealerships undecided about what type of vehicle to purchase. The decision was made once I had arrived at Prime Subaru. My salesperson, Kevin Huffman was extremely knowled about what type of vehicle to purchase. The decision was made once I had arrived at Prime Subaru. My salesperson, Kevin Huffman was extremely knowledgable about the vehicle and was very honest and upfront in answering all of my questions throughout the purchasing experience. I have purchased many vehicles over the last ten years and Kevin was the only sales person that spent time going through the vehicle with me at the close of the sale and even took time to set up my blue tooth before I left. I would highly recommend Prime Subaru and Kevin Huffman to anyone looking to purchase a vehicle. More