Granite Subaru

Clean, Fast and Very Friendly The staff was so helpful and friendly. I didn't realize I still was under warranty, so when they asked, I said no. As I was walking away, they young The staff was so helpful and friendly. I didn't realize I still was under warranty, so when they asked, I said no. As I was walking away, they young lady called me back and said that I was still under warranty. They could have just not said anything. I like honesty and integrity. I'll always come back here. More

Great dealership My experience with your dealership is only been wonderful I want to thank you for hiring the best people who care. They are subject matter experts and My experience with your dealership is only been wonderful I want to thank you for hiring the best people who care. They are subject matter experts and are an asset to your dealership and I am always happy when I go and leave there. Thank you again for making my experience wonderful I must say Gary smith and Jen bisson are great. And everyone else I deal with this wonderful thank you again More

over and above the call of duty The two Tims are amazing. They take care of all of my cars. Best service department in Southern New Hampshire. They always treat customers like family The two Tims are amazing. They take care of all of my cars. Best service department in Southern New Hampshire. They always treat customers like family More

getting keys to work We bought our Subaru in Hudson in 2010. Received 2 keys and a valet key. We've used the 2 keys for 10 years, but the valet key stayed stored in a bo We bought our Subaru in Hudson in 2010. Received 2 keys and a valet key. We've used the 2 keys for 10 years, but the valet key stayed stored in a box on the shelf until last week. We needed to give a key to someone who would be moving our car. Called parts dept to get a new key made, and they told us "USE YOUR VALET KEY", it came with the car! Well, we found it and it didn't work. [it actually set the alarm as we put it into the door, and then it turned off the car when we tried it in the ignition....and turned off the car so that our other key couldn't be used!] Managed to get the car to Granite Subaru, where they reprogrammed the valet key and checked our other keys, and all is well!! We now have original 3 keys that work!! Thanks, Granite State. More

Maintenance of Transmission Leak and Nav System Abnormality. This occurrence corrected a loss of the Navigation System's voice capability. A month earlier a transmission leak was found early and corrected befor This occurrence corrected a loss of the Navigation System's voice capability. A month earlier a transmission leak was found early and corrected before any damage occurred. In both situations Granite Subaru corrected the problems without hesitation and, willingly and agreeably, cooperated with the auto's owner as to scheduling, loaner auto and determining 100% completeness/correctness of solutions. Generally, it's not the problem that's usually at issue, it's the absence of a proper solution to that problem that makes the situation intolerable. Granite Subaru did properly and thoroughly manage both situations, impeccably. Tom Donato More

Pleasant I found Mario accommodating, friendly and helpful. He was not pushy at all. Patrick was very helpful with the paperwork. He explained answers to my I found Mario accommodating, friendly and helpful. He was not pushy at all. Patrick was very helpful with the paperwork. He explained answers to my questions so I could understand. More

Excellent service Excellent Service performed on my car I have never had any problems with the service department. the personnel are always helpful and courteous. Thank Excellent Service performed on my car I have never had any problems with the service department. the personnel are always helpful and courteous. Thank You! More

Follow up on Service on 31-OCT-2019 It was usually a nice visit. In spite of it being service staff's lunch time, an associate promptly checked me in. Love that coffee, the dealership It was usually a nice visit. In spite of it being service staff's lunch time, an associate promptly checked me in. Love that coffee, the dealership serves. It says star-buck's coffee and I like it better than the one I get at franchise store. However, the snack option contained only the sweet options. I have seen peanut butter cheese crackers in snacks before. Associate gave me senior discount, when I asked for it. The only shock was of catalytic converter rusted and leaking and it is slightly out of the warranty coverage window. Nothing gets rusted overnight and rust spreads over an extended period of time. I have been bringing the car to your dealership for all services. [I did buy tires from a tire dealer and battery from AAA.] Had you discovered the issue earlier, it would have been covered. By the way, I have contacted Subaru and service manager at the dealership. More

Display software update The Service was scheduled and completed on the same day. Accurate and prompt diagnosis of problem. I was Encouraged to return if problem not resolve The Service was scheduled and completed on the same day. Accurate and prompt diagnosis of problem. I was Encouraged to return if problem not resolved to my satisfaction. More

Oil change Great service. My representative was considerate, explained the process thoroughly and helped with a problem with my power windows. Service was quick Great service. My representative was considerate, explained the process thoroughly and helped with a problem with my power windows. Service was quick and on-time. More