Granite Subaru

2015 Forrester, air conditioning failure Problem was diagnosed quickly and repair completed as promised. I wish Subaru would get a better supplier or more reliable air compressor design. 4 y Problem was diagnosed quickly and repair completed as promised. I wish Subaru would get a better supplier or more reliable air compressor design. 4 years of use in the northeast before it fails is an expensive feature. I hope this one lasts longer than 76000 miles! More

Overall Extraordinary Service Experience Everything went very well and service was very prompt and my car was super clean. Joe was great and was kept informed of the progress of my car. When Everything went very well and service was very prompt and my car was super clean. Joe was great and was kept informed of the progress of my car. When the part came in they called me right away. The person that took our car in and did the preparation was excellent as well. More

Service This is my first used car. Certified. First summer with it and the AC stopped working. Compressor and condenser needed to be replaced. Just about 2 ye This is my first used car. Certified. First summer with it and the AC stopped working. Compressor and condenser needed to be replaced. Just about 2 years old, only had 16000 miles on it when I bought it last September. Fortunately covered under warranty. While it was in, I asked for a detail as my grand daughter had spilled chocolate on seat. They did an awesome job. Jason was very polite and friendly. He answered all my questions clearly. More

Keeping a 2011 running well I am glad for their 24 point inspection - it catches issues before they can become serious and more costly problems. Tim is a joy to work with. I am glad for their 24 point inspection - it catches issues before they can become serious and more costly problems. Tim is a joy to work with. More

Courteous and apparently fulfilled my requests The details for the 30,000 mi service were explained, and I was provided options to await the completion of the work. A phone call was delivered when The details for the 30,000 mi service were explained, and I was provided options to await the completion of the work. A phone call was delivered when my vehicle was ready for pickup. More

Friendly, efficient service From the initial ease of scheduling the service, friendly greeting and explaintion of service to be performed, shuttle service along with a telephone From the initial ease of scheduling the service, friendly greeting and explaintion of service to be performed, shuttle service along with a telephone call upon completion resulted in a positive customer experience. Having dealt with Tim for my previous service visits, he listens, provides clear feedback and is a professional. More

OMG best service ever Super professional- took care of me with loaner for a week. Took care of my car’s issues - axle and seat sensor - applied warranty no questions aske Super professional- took care of me with loaner for a week. Took care of my car’s issues - axle and seat sensor - applied warranty no questions asked. More

Sales and service the way it should be. I brought my car in for an un-announced oil change. I was met by Tim R. Who was friendly and welcoming. After a brief couple of questions my car wa I brought my car in for an un-announced oil change. I was met by Tim R. Who was friendly and welcoming. After a brief couple of questions my car was in for its service. While my car was being serviced I sat in a relaxing massage chair. After 30 minutes my car was ready and I was fully massaged and off on my way. Great job Granite Subaru I will be keep coming back. More

As promised Replacement of my brakes and routine oil change were done exactly in the time promised. Appreciate the effort that made that possible! My only complai Replacement of my brakes and routine oil change were done exactly in the time promised. Appreciate the effort that made that possible! My only complaint in at least 5 years is that I had to fail inspection to find out my tires needed to be replaced. Having had the car serviced just a few months earlier, it would have been helpful to know then that the tires were nearing their end. That said, the service I received for the tire replacement was of the same excellent quality I've come to expect. More

regular maintenance plus other issues check engine light: no big deal, gas fumes leaking from tube. load hum at certain speeds: big deal, transmission failure. tech was upfront about the p check engine light: no big deal, gas fumes leaking from tube. load hum at certain speeds: big deal, transmission failure. tech was upfront about the possible repair and cost, left it at that More