Granite Subaru

Treated respectfully, salesman went above and beyond The sales team at Granite Subaru was a refreshing change from other dealerships I’d been to. Serge treated me respectfully, and took me seriously from The sales team at Granite Subaru was a refreshing change from other dealerships I’d been to. Serge treated me respectfully, and took me seriously from the beginning, which made choosing my car and working out the details enjoyable and painless. I’d also like to add that Serge took a fair amount of time to carefully remove an emblem from my trade-in vehicle that had meaning for me. A seemingly small gesture that meant a lot to me. I will recommend Granite Subaru to others. More

Very well organized business Despite the fact that my 2014 Subaru is having constant problems that need small and major repair I am still considering it a good car -thanks to the Despite the fact that my 2014 Subaru is having constant problems that need small and major repair I am still considering it a good car -thanks to the great customer service and amazing repair technicians who always take an amazing care in all situations. it's easy to make an appointment - never had to stay on hold and with the flexible hours they manage to always accommodate my demanding schedule. There are always loaner cars available if you need to rush to work and can't stay waiting. More

Quick and Complete I had an odd problem: the brake dashboard light blinking. I tried all the obvious things but nothing fixed it. Granite Subaru diagnosed it, called Sub I had an odd problem: the brake dashboard light blinking. I tried all the obvious things but nothing fixed it. Granite Subaru diagnosed it, called Subaru and got it fixed as part of a not yet released recall. I am completely satisfied. More

Always good We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like the original dealership! More

Very disappointed in the lack of comincation I walked into Hudson Nh an asked to test drive a few cars an while I was test driving I informed the sales guy I had a loan thru my bank,he asked what I walked into Hudson Nh an asked to test drive a few cars an while I was test driving I informed the sales guy I had a loan thru my bank,he asked what bank I explained it was DCU an he said good we work directly with them,he had me fill out the basic information with my social number ect ,while we were waiting I got a alert from my credit file saying Subaru had pulled my credit report ,I got up an asked why,he said it was just a soft credit report an then came out an gave me the purchase n sales but while going to the bank I seen in agreement they listed another bank an not DCU ,bank manager had to call them and straighten out, went back an gave them the check an included fee to register in mass for me,they told me vehicle would be ready that week on Wednesday ,come Tuesday night no call from them saying they got the title in hand I had to call an they gave me a annswer that title was being delivered an due to weather it would be late am expect to see Thursday ,they promised a call to me with status on title well Thursday came and I had to call again I got redirected 4 times while I was at work an finally was told title was there an they would TRY An get it registered ,I spoke with a manager an said it was unexceptable the lack of communication to mewas bad business ,I should not have had to call the dealership 4 times to get status on my vehicle ,,I love the car but the communication was terrible would not recommend this dealership due to lack of communication an pulling my credit report after I said I had a loan already More

Amazing customer service I have never been treated so well and shown so much respect when purchasing a car in my life. This experience was top notch. I was given all the facts I have never been treated so well and shown so much respect when purchasing a car in my life. This experience was top notch. I was given all the facts and everything went smoothly. I was in an accident and under a time constraint. I had to purchase my car out of my state and they handled everything with ease. I will come from Massachusetts to purchase my next vehicle and I would send everyone I know here. More

Clockspring replacement I had scheduled an appt. for a repair and was seated and waiting when Jason informed me the replacement part was damaged. Needless to say I was not p I had scheduled an appt. for a repair and was seated and waiting when Jason informed me the replacement part was damaged. Needless to say I was not pleased. I had to return the next day and get the work done. When I left I discovered that the repair was not complete. The horn only honked at 3 positions and not 4. I drove back and the proper repair was made. So not my best experience at the dealership but I did get the work done and the staff was courteous. The place needs newer magazines and some snacks and water if customers need to wait hours to get repairs made. J. Tenney More

Great People The service is great but I keep coming back because of the people, they're really nice and professional. waiting area is also great, I can work while The service is great but I keep coming back because of the people, they're really nice and professional. waiting area is also great, I can work while waiting for the service. More

Managers nice but last two recalls they broke something else Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They ga Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They gave me a second loaner car. After I got home for the second time I noticed huge scratch marks on the bottom of the car where the lift would go. Last year I brought it in for recall and maintenance and they did something to the muffler, had to bring back again. They also tried to charge me twice for $600 maintenance and I asked them to look it up bc I already had it done at 90,000 and didn’t need it again. Not sure if they thought I was stupid or just a misstep. I just can’t risk taking the car back. Very nice customer service though. Just don’t seem to have mechanics that know what they are doing. More

Fast and Courteous Very pleased with the service. Great customer service and fast. I especially appreciated the $10 vacuum service. Great job! . I will be going back Very pleased with the service. Great customer service and fast. I especially appreciated the $10 vacuum service. Great job! . I will be going back here for my Subaru needs. More