Granite Subaru

Great Team I was purchasing a vehicle from out of state, they treated me like family and went the extra mile. Fair pricing and good communication. Definitely rec I was purchasing a vehicle from out of state, they treated me like family and went the extra mile. Fair pricing and good communication. Definitely recommend. More

great , pressure selling on the service contract, not expected to handle that. Please exclude service contracts when you buy a new car. It invalidates th , pressure selling on the service contract, not expected to handle that. Please exclude service contracts when you buy a new car. It invalidates the Subaru reliability claims, More

Great Experience as always Gary Smith is a pleasure to deal with and has always provided the best customer service to me. I recommend him without reservation! Michael Wright h Gary Smith is a pleasure to deal with and has always provided the best customer service to me. I recommend him without reservation! Michael Wright has also been instrumental in helping make the entire sales experience go smoothly and for that I am grateful. There is a reason I drive 2 hours to this dealership and would encourage anyone looking for a new or used Subaru to check them out. More

Sales help was great. Very informative and patient. The salesman was very thorough and attentive to concerns. Finance representative could take lessons on communication and tactfulness. He was very sh The salesman was very thorough and attentive to concerns. Finance representative could take lessons on communication and tactfulness. He was very short and sarcastic when delivering information about warranty extentions after we declined to take it. More

Friendly, efficient and comfortable. The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to The service is excellent, timely and the waiting area comfortable. The service advisors kept me updated. The wait was minimal considering the work to be done. More

No Nonsense Alex Casey, our sales associate, made this transaction as quick and painless as possible. We test drove the vehicle on Friday afternoon and went back Alex Casey, our sales associate, made this transaction as quick and painless as possible. We test drove the vehicle on Friday afternoon and went back on Saturday and picked up a vehicle from the showroom. The negotiation, if you call it that, was simple because the original price was fair (I was able to confirm this because a family member works in sales at Subaru in NY). The conversations with the finance person, John Leduc, went just as smoothly. Thanks! More

quick and painless check in and check out for recall service Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, Tim was friendly and professional during the check in. I got a pretty new car as a loaner. I don't think the whole process took more than 10 minutes, they set a pretty high bar. Yet when my car was done, I walked in, gave Tim the loaner car key, paid for a battery replacement, got my key and left, probably less than 5 minutes. More

They make it happen Needless to say I was in a tough position and Charlie from Granite Subaru made it happen. Excellent customer service, very responsive and knowledgeabl Needless to say I was in a tough position and Charlie from Granite Subaru made it happen. Excellent customer service, very responsive and knowledgeable. Will definitely be referring people his way.. More

Great customer service from start to finish As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to ad As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to add an unplanned request to fix a cosmetic problem which was done at no additional cost. The waiting room was comfortable and the coffee and snacks were inviting. I was given an update during my visit on the cause of the issue and how much longer it might take. Once the work completed I was able to pay for the services without a delay. And my car was waiting outside and ready to go. More

Delighted with service I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Br I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Briggs earned my respect. More