Granite Subaru

Great buyer experience I went to Prime Subaru specifically to purchase a 2013 Infiniti G37x. The car was in great shape and the price was right. Art was my sales person. I went to Prime Subaru specifically to purchase a 2013 Infiniti G37x. The car was in great shape and the price was right. Art was my sales person. He was friendly, knowledgeable and very laid-back. We discussed the price and with very little back and forth they agreed to the lower price I was looking to pay. Overall, the experience was excellent. More

45 dollar deal breaker Had an issue and would have cost these clowns 45 bucks...they said my problem...all text and calls recorded....bentleybroc@outlook.com for copies Had an issue and would have cost these clowns 45 bucks...they said my problem...all text and calls recorded....bentleybroc@outlook.com for copies More

PRIME time - friendly/ helpful and just plain great His name was Art and his his PRIME. Just a couple of Aussies new to the place and knowing Subaru's we got it right - PRIME. Art's personal touch an His name was Art and his his PRIME. Just a couple of Aussies new to the place and knowing Subaru's we got it right - PRIME. Art's personal touch and esteem; Equated to the 3 of us becoming a very good team. Of vehicles available Art ensured we were getting the best valued deal with the Forester. Thank you so much Art for being just plain great. Ruth & Peter Tilley More

Friendly, Helpful, Knowledgable Went to Prime Subaru for a new vehicle. Art Otremba greeted me and was eager to be of assistance with any questions I had. I ended up test driving an Went to Prime Subaru for a new vehicle. Art Otremba greeted me and was eager to be of assistance with any questions I had. I ended up test driving an Outback, Forester and Crosstrek. Ended up choosing the Outback. Not once did I feel rushed or that I was taking too much time. Discussed my personal must haves for the vehicle and they did not have that Outback in stock and would locate a vehicle at another dealership and have it brought in. When the Outback arrived, went in to look it over and test drive it. Art stated that if it wasn't exactly what I wanted, they would surely be able to find one. After the look over and test drive, decided it was for me. Next step was financing with Bob. This went smoothly and I would pick up the Outback on my schedule and my time. The day of pick up went smoothly. Art took extra time to explain functions of the vehicle and offered that if I had any questions at any time to give him a call. I left feeling that I had a little family to call for help. The experience was great and I would recommend Prime to anyone looking for a new vehicle. Thanks Art and Bob More

Unexpected Relief After having to quickly and unexpectedly search for a new car, I found myself at ease for the first time in 24 hours when I sat in the chair across fr After having to quickly and unexpectedly search for a new car, I found myself at ease for the first time in 24 hours when I sat in the chair across from Art Otremba at Prime Subaru. Earlier in the day, I had an awful car searching experience at the Nissan dealership located in Manchester, NH in the Autofair. I was spoken down to, belittled, and left feeling lied to. I frantically called Art and was at his dealership within the hour. The experience here was completely different. Art was genuine, informative, and treated me as if I were a family friend seeking advice. He listened to what I needed and helped me make a decision I was confident in. There was no finagling or pushiness; rather, their was kindness and a true consideration for another's well being. He read my body language and knew immediately what I was and was not comfortable with. I left the dealership satisfied with my new purchase, a 2014 Nissan Sentra, amazed by the kindness I was met with, and feeling all too nostalgic as I felt as though I was assisted by a dear friend. Not only have I recommended this location and Art to several friends I know will be looking for cars soon, but a friend that came with me to assist in my search will be driving well over an hour when it is time for him to purchase a new vehicle specifically to work with Art. You always hear people say "they don't make them like that anymore" and that is true of Art and his team. More

Smooth sailing My experience here has been nothing short of wonderful. Art Otremba is a great person to work with - he went above and beyond to ensure that I found t My experience here has been nothing short of wonderful. Art Otremba is a great person to work with - he went above and beyond to ensure that I found the vehicle I wanted at a good price. Bob Lasner who helped us work out the financing was warm, understanding and always made sure we were on the same page. Everyone we met were approachable, helpful and amazing! Had a great experience and would recommend it :) More

Above and Beyond Prime Subaru went the extra mile to make sure I was a satisfied customer. From the moment I arrived Art O. was there to make my car buying experience Prime Subaru went the extra mile to make sure I was a satisfied customer. From the moment I arrived Art O. was there to make my car buying experience successful. There was no pressure, all my request were honored, and Art was ready to answer any questions I had. I highly recommend Prime for any car buying needs. More

A Good Experience Art was my salesman and I bought a Subaru Forster 2.5i Premium . He was very thorough and took his time showing me all the features in the SUV and det Art was my salesman and I bought a Subaru Forster 2.5i Premium . He was very thorough and took his time showing me all the features in the SUV and detailing the differences between models so I could buy the car that best suited my needs. I've had my car for two weeks and it drives beautifully. I would recommend buying a Subaru from Prime Subaru. More

Steve and Art made my daugthers day! Art thank you so much for everything, including a call to my daughter a couple days after the purchase to be sure she was happy. Steve you worked Art thank you so much for everything, including a call to my daughter a couple days after the purchase to be sure she was happy. Steve you worked magic with the financing and brought us a great pkg. I'd buy from these guys again and again! More

Service Up-Selling, A Sad Practice Having recently had my 2016 Outback 3.6L in for routine scheduled maintenance, I have to say that I am less than enthused or satisfied about my visit. Having recently had my 2016 Outback 3.6L in for routine scheduled maintenance, I have to say that I am less than enthused or satisfied about my visit. I do not believe that the service people should be “up-selling” customers when it comes to maintenance by offering or suggesting additional, non-required services when there is nothing showing to require it. This has happened to my wife with her Outback and now asks me to take the car in for maintenance so as not to have to deal with this scenario. I have also witnessed this while waiting in the lobby where other service customers were being up-sold. In my last two visits to Prime’s Service Center, the service person/manager would come to see me to say progress is being made with my car but that they would recommend a list of additional services. In thinking about it, and I know the maintenance schedule for the Outback as I have a copy of it in the glovebox, I could not find it in the owner’s manual for the miles that were on the car. When I asked why was this needed at this time, the replies have been that it would keep the car running smooth. I suppose that is true but it is also an avenue to pad-up the bill with unrequired services. As an example, using synthetic motor oil instead of conventional as the manual states, or replacing air filters when they don’t need to be or flushing brake systems when it doesn’t need it. As a suggestion, while I have never seen at Prime (and I have asked for), a service schedule listing by miles posted/printed anywhere showing the factory recommended services for my Subaru. I think it would be very convenient and eliminate customer concerns as to what should be happening with their car during that visit based on the mileage. I’m thinking along the lines of Level 1, Level 2, Level 3…, you get the idea. Plenty of other Subaru dealers do this and I find that it matches the maintenance schedule found in the owner’s manual. I now have a copy in my glovebox as a quick reminder as to what has to be done. Please, don’t ruin this nice Subaru dealership with these practices. I'd like to have been able to give Prime five stars... More