Granite Subaru

Salesman extremely helpful, and we tested 3 models to make . Excellent salesman, patient, informative and helpful with each car we tested. Can’t say enough thanks for his help. He is giving us over an hour on pi Excellent salesman, patient, informative and helpful with each car we tested. Can’t say enough thanks for his help. He is giving us over an hour on pickup to be sure we know all the bells and whistles! More

Awesome Experience for a Tough Customer I researched my 2018 Outback purchase extensively, knew what I wanted and what constituted a good deal. Through TrueCar, I arranged test drives of Out I researched my 2018 Outback purchase extensively, knew what I wanted and what constituted a good deal. Through TrueCar, I arranged test drives of Outbacks at Subaru dealerships in Saugus, MA & Keene, NH. The Saugus dealership pulled a 'bait & switch', while I drove 2 hours to Keene to discover the car had sold. Early in the process, I connected with Granite Subaru's Internet sales mgr, and he was helpful. I stopped by and test drove, but couldn't get the deal I wanted (low offer on my trade-in). I planned to check trade-in value elsewhere, but received a follow-up call from Granite Subarus sales manager asking me to return, and offering what I'd wanted for my trade-in. I went back and closed the deal in 3 hours. Our salesman, Art Otremba, was just phenomenal. His customer service is impeccable (and I'm hard to impress). His follow-up was generally good as well. The only issue we encountered was a delay in receiving the new registration, which was in part due to a breakdown in communication at my agent. The marker of exceptional customer service, IMHO, is recovering from an unforeseen issue. Art & Granite got all over the registration issue immediately, emailing a copy and overnighting the original paperwork to me. Oh yeah, they included a free remote start although the promotion had expired (because my first visit was during the promotion. I will definitely recommend Art Otremba & Granite State, and revisit when I need another vehicle. More

Art is the best! My wife and I had a general idea about the kind of Subaru we wanted, and the price we had in mind, and once we told Art our budget and what models we My wife and I had a general idea about the kind of Subaru we wanted, and the price we had in mind, and once we told Art our budget and what models we liked, he pulled up options that fit our budget, and let us pick which ones to test drive. He presented options without trying to sway us in a specific direction, and immediately put us at ease, without trying to SELL us, as most dealerships and salespeople tend to do. This was by far, the most efficient and low-stress car purchase I have ever made. Go to Granite, and ask for Art! More

Good experience Art did his best to get us a car and price were we would be comfortable. He was patient and good customer service as well as following up with us. Art did his best to get us a car and price were we would be comfortable. He was patient and good customer service as well as following up with us. Jon was not so professional, using the F word i one of our conversations and stating that "I don't care if you get it or not ( extra warranty coverage), doesn't make a difference to me" All employees we encountered on the floor were very pleasant. More

Purchase of a new vehicle Steve was very helpful in helping me get the payment in the range that I needed it to be. Art was extremely helpful in finishing up the sale and show Steve was very helpful in helping me get the payment in the range that I needed it to be. Art was extremely helpful in finishing up the sale and showing me how all the new features worked in the new vehicle. He answered all of my questions to my satisfaction. I did not feel rushed with Art and he seemed very knowledgeable. More

Excellent Service Provided excellent service in a timely matter. Took care of all my needs and answered all questions thoroughly. Friendly and very personable. Would re Provided excellent service in a timely matter. Took care of all my needs and answered all questions thoroughly. Friendly and very personable. Would recommend to others. More

Bought New Forrester 2019. Best car buying experience in 30 years of purchasing autos. Art Otremba was the best salesman for my purchase. Thorough, answered all my questions an Best car buying experience in 30 years of purchasing autos. Art Otremba was the best salesman for my purchase. Thorough, answered all my questions and was patience with my learning curve of the new auto. He explained all the operations of the auto before I drove it home. Great salesman....use him again. Pat L. More

Great experience Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was v Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up. More

Great team providing great customer service... #GotTheRight1 I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru More