Granite Subaru

Honest A problem arose when having a factory recall taken care of. They were right up front taking the blame right away and fixing said problem. That shows m A problem arose when having a factory recall taken care of. They were right up front taking the blame right away and fixing said problem. That shows me they want repeat business, take care of the customer no matter what. They are changing the reputation about dealerships and service. I will be back. More

New used car b uyer Had a great experience purchasing a used car recently. Shawn was friendly, helpful and listened to what I was looking for in a used auto. Had a great experience purchasing a used car recently. Shawn was friendly, helpful and listened to what I was looking for in a used auto. More

Wonderful Everyone was pleasant . Jeremy was very professional, helpful and friendly. I would recommend this dealership to all my family and friends. Than Everyone was pleasant . Jeremy was very professional, helpful and friendly. I would recommend this dealership to all my family and friends. Thanks for all the help 😀 More

Everyone was very pleasant and friendly. was there to get a remote start put in to my 2016 forester which was purchased on 03/30/19 I dropped the car off at 9:00am but at 11 found out that th was there to get a remote start put in to my 2016 forester which was purchased on 03/30/19 I dropped the car off at 9:00am but at 11 found out that they would not be there at the scheduled time Jeffery was upset that the time of the service changed from 10-12 to 12-2 He was very apologetic for the delay. He also made sure the I got my inspection sticker done before I left. More

Quick service, quality work My wife and I own a 2016 Forester and a 2017 Legacy. I brought both cars in recently for the every six month maintenance. I waited in the lounge bot My wife and I own a 2016 Forester and a 2017 Legacy. I brought both cars in recently for the every six month maintenance. I waited in the lounge both times. The services were quick and apparently well done with no surprises for required additional work. More

They never washed and detailed my car like they said They said they were going to detail my car and wash it after the service I said okay and they never did it very disappointed in that they should get b They said they were going to detail my car and wash it after the service I said okay and they never did it very disappointed in that they should get back in touch with me and do it More

Customers Service I am very happy with the job they did with my 2010 Subaru. With Mr. Tim Russell customer services always runs very smoothly. Thank you. I am very happy with the job they did with my 2010 Subaru. With Mr. Tim Russell customer services always runs very smoothly. Thank you. More

They were very helpful and pleasant. They gave me a great deal with everything I asked for. They even made financing a breeze. I had been to 6 other dealerships but they could not compete They gave me a great deal with everything I asked for. They even made financing a breeze. I had been to 6 other dealerships but they could not compete with price or service that I experienced here. More

Inspection time Tim not only did everything right to get my car inspected and to have brakes put on, he was also very customer oriented. Subaru is fortunate to have h Tim not only did everything right to get my car inspected and to have brakes put on, he was also very customer oriented. Subaru is fortunate to have him! More

Could do more to delight The service was good and all the staff were excellent. The customer rep for my car was knowledgeable and friendly. But to get a 5 star rating, this The service was good and all the staff were excellent. The customer rep for my car was knowledgeable and friendly. But to get a 5 star rating, this service center needs to do more. There's no real quiet place to go plugin computer and do my work while I'm waiting. The waiting area is in the middle of the showroom with all that that brings. I'm not interested in the mostly junk snacks and drinks. What I would really like to see is a basic wash and vacuum of my car. Note that I do have a comparison location, that sells more expensive cars. I am a long time Volvo owner, and their Nashua service center is outstanding. I used the dealership to service my Volvo for many years after I purchased the car. The last service I had there was at 180,000 miles, having purchased almost new. Subaru has a well-deserved great reputation for their cars; but I can only give 4 stars (yes, that's still good) for their valuing of their customers after they've purchased. More