Granite Subaru

Great customer service from start to finish As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to ad As soon as I stepped out of my car I was greeted by a service person with a friendly welcome and quickly identified why I was there. I was able to add an unplanned request to fix a cosmetic problem which was done at no additional cost. The waiting room was comfortable and the coffee and snacks were inviting. I was given an update during my visit on the cause of the issue and how much longer it might take. Once the work completed I was able to pay for the services without a delay. And my car was waiting outside and ready to go. More

Delighted with service I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Br I was treated respectfully. I felt heard by the service manager. He recommended the right solution which was NOT the most expensive solution. Mr Briggs earned my respect. More

No pressure I thought Alex was very helpful. He didn’t pressure us and answered all my questions. Not too crazy about sitting through service packages. I know I thought Alex was very helpful. He didn’t pressure us and answered all my questions. Not too crazy about sitting through service packages. I know he has to do it. The prices of the packages seemed high.. More

Excellent experience I was greeted as soon as I walked in to the showroom and taken to the service manager.When I told him why I was as Granite Subaru he took my keys,told I was greeted as soon as I walked in to the showroom and taken to the service manager.When I told him why I was as Granite Subaru he took my keys,told me to get myself a cup of coffee and a snack,which I did..I sat in the comfortable waiting area and in less tha 30 minutes I was told that the work was finished.I was treated courteously by everyone'at Granite and would not have any problem recommending my friends and neighbors. More

Beyond normal expectations! Everyone in the service department was friendly and knowledgeable .Tim worked especially hard at diagnosing the problem and getting it fixed. Thank yo Everyone in the service department was friendly and knowledgeable .Tim worked especially hard at diagnosing the problem and getting it fixed. Thank you Tim and everyone. They also knew my wife had been ill and asked how we were doing. The car was clean and running great when we got it back. Wishing everyone the best!! Peter and Maxine More

Outstanding customer service Jeff Peterson has been the best dealer I have ever experienced. Everything went smooth and stress free. I felt comfortable and part of a family when Jeff Peterson has been the best dealer I have ever experienced. Everything went smooth and stress free. I felt comfortable and part of a family when searching and picking out a car that suited my needs. I will definitely do business in the future and will recommend Jeff to friends and family. Thank you for the wonderful experience. More

Awesome! Tim Prevett was extremely professional and helpful. Always a pleasure to work with and I am very much pleased with all the staff and the work they do. Tim Prevett was extremely professional and helpful. Always a pleasure to work with and I am very much pleased with all the staff and the work they do. More

Very pleasant, clear with paperwork Professional and knowledgeable. Sales people were not pushing any car or accessories. Informative of the various options the 2019 Outback Premium ha Professional and knowledgeable. Sales people were not pushing any car or accessories. Informative of the various options the 2019 Outback Premium had and of other cars in the same class. More

Great salesman I gave the dealership a 5 star rating because my salesman Gary Smith was excellent! Gary also had the cutest dog named Doom that I really liked too. G I gave the dealership a 5 star rating because my salesman Gary Smith was excellent! Gary also had the cutest dog named Doom that I really liked too. Gary explained and went over everything with us in detail. He also showed us all of the features about our car and he asked us several times if we had any questions that he could answer for us. He was very kind and helpful and thorough about everything. We would definitely recommend Gary and the dealership to everyone and we would definitely lease or buy another car from Gary and Granite Subaru. More