Granite Subaru

Oil change I have always had good luck and good service from them. They do not force you to change any parts if you tell them no but always tell you what is wro I have always had good luck and good service from them. They do not force you to change any parts if you tell them no but always tell you what is wrong. More

Excellent Customer Service! I have been going to this dealership for many, many years, through many management/owner changeovers - the customer service has always been excellent I have been going to this dealership for many, many years, through many management/owner changeovers - the customer service has always been excellent - even when they had to deal with corporate "rules". Currently the business does not feel "corporate" at all, more like they used to years ago. Very happy to have stayed through it all...the present business is great! The service is excellent - if you are needing service right away they will squeeze you in if they can. They are always professional and friendly at the counter and on the phone. Sales Dept. is great, also. They are very helpful through all the steps of buying/leasing a car. I would recommend this dealership to anyone - even if you don't own a Subaru. :-) More

Fantastic experience ..efficient & knowledgeable sales staff Shawn Ramos was our salesperson. He listened to what we were looking for .and provided us a great product. Shawn is techically savy and educated us fu Shawn Ramos was our salesperson. He listened to what we were looking for .and provided us a great product. Shawn is techically savy and educated us fully on all the technical components of our vehicle . Shawn provided timely and efficient service . He geared his sales service to our personalities which resulted in s sale for Suburu and a pleasant experience for us . Kudos to Shawn! More

Fast and Friendly I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt to upsell. Work was completed more quickly than described. More

Easy in and out service center Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like eas Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like ease and conveniences! Thought a Nick helped me. More

Granite Subaru is the best I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel l I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel like I mattered and were very professional and efficient. More

Pleasant Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had the door lock driver's side fixed. Got in and out in very short order. Pleasurable experience. More

Safety recall results in disfunctional brake I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager an I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager and mechanic were immediately dispatched, came to my location and reset the brake. It seemed like it was fixed, but on my way home from there, the problem returned. Again, they responded immediately to my call, came to my location and fixed it again. This time it seems to be truly fixed. The whole ordeal took about 5 hours and significant stress, for a 30-minute appointment. The issue was handled promptly, professionally and courteously, but the fact that there were serious problems with my brake - twice! - after a safety recall causes me to lose all confidence in the mechanics working on my car. Thankfully the issue did not result in any injury. More

Friendly place to do business Everyone I dealt with was accommodating to my needs and answered my questions . I was leery about buying another Subaru after my displeasure with th Everyone I dealt with was accommodating to my needs and answered my questions . I was leery about buying another Subaru after my displeasure with the Milford dealership , but Danny , who works in your service department asked me to give Granite a try, and I am glad I did. I have recommended the dealership to friends and one even purchased a car. The sales personnel and the service area people have been wonderful to deal with. Keep up the good work More

Fantastic experience Who knew buying an SUV could be a great experience? AJ took me for an initial test drive but wasn't available the day I decided to buy. Shawn took me Who knew buying an SUV could be a great experience? AJ took me for an initial test drive but wasn't available the day I decided to buy. Shawn took me for a second test drive then worked with me to get a great price. Everybody I dealt with was superb and I will recommend this dealership to others. More