Granite Subaru

Replace Auxilory port and Update Maps Parts were on hand as promised and update completed on time. Waiting area was pleasant to spend time in , and the coffee machine was easy to use. All Parts were on hand as promised and update completed on time. Waiting area was pleasant to spend time in , and the coffee machine was easy to use. All in all a pleasant way to spend time. More

Fast courteous service When I lived in Wilmington MA, I took my Subaru to Wakefield. Loved that dealership. Then I moved to Pelham NH and bought my Subaru in Hudson MA - I When I lived in Wilmington MA, I took my Subaru to Wakefield. Loved that dealership. Then I moved to Pelham NH and bought my Subaru in Hudson MA - I feel the same way about this dealership as the one in MA. Honesty and good service are key for me. More

Recall Went to have my Subaru serviced for a brake light indicator recall. Tim told me it should take "about 45 minutes". It was exactly 45 minutes later t Went to have my Subaru serviced for a brake light indicator recall. Tim told me it should take "about 45 minutes". It was exactly 45 minutes later that my car was ready. The service department employees are super friendly, cordial and polite. I have used this dealership and service center for over 10 years and have never been disappointed! I purchased.a 2008 Subaru Forester in December 2007 and after 10 years and 283K miles, I purchased a 2017 Subaru Cross Trek from this dealership. Will not trust anyone else with my Subaru! Priscilla More

The level of service was outstanding My wife arrived the morning at the dealership without appointment but a "frightening" sound was coming out of underneath the car. The service adviser My wife arrived the morning at the dealership without appointment but a "frightening" sound was coming out of underneath the car. The service adviser took the car and diagnose a heat shield issue with the exhaust and told her it will take about 2 hours. My wife was looking for a taxi to get back home when the service adviser told her he will take her back home. 2 hours later we got a call the car was ready, and after picking it up it was silent as it should be.... They went overboard to the level of service knowing that it wasn't any service slot available for the next 8 days. Thank you More

Quality of Service I received prompt, professional and skilled service. I had limited time to wait and all of my questions were answered immediately. I was very pleased. I received prompt, professional and skilled service. I had limited time to wait and all of my questions were answered immediately. I was very pleased. More

Waiting still Still waiting on my purchase of week ago today, title issues should not been my issue. Car purchase was in cash why should l be lnconvenienced any lon Still waiting on my purchase of week ago today, title issues should not been my issue. Car purchase was in cash why should l be lnconvenienced any longer. More

2015 Subaru Outback Sorry I do not remember the salesman's name who I dealt with on Monday 5/13 and I should as he was a great salesman who helped me immediately . He an Sorry I do not remember the salesman's name who I dealt with on Monday 5/13 and I should as he was a great salesman who helped me immediately . He answered all of my questions and did not rush me through the process. Everything went really smoothly and so far my daughter is Loving the car. I did not try to negotiate the price of the vehicle because I feel that it was a fair price as it was. All in all it was a great experience and I would recommend them highly. More

Warranty - Recall I had a super easy experience with the service department. Showed up early for my appointment. They were friendly and helpful with my questions. Thank I had a super easy experience with the service department. Showed up early for my appointment. They were friendly and helpful with my questions. Thanks - Paul Giurlando More

Great Service Service was top notch and the service representative was very helpful, kind and considerate. Timothy Russell was really great and had a great sense o Service was top notch and the service representative was very helpful, kind and considerate. Timothy Russell was really great and had a great sense of humor. More

Good not great Overall my experience was good but not great. I worked with a brand new salesman who had very minimal training and it showed. Management and other emp Overall my experience was good but not great. I worked with a brand new salesman who had very minimal training and it showed. Management and other employees were not helpful When he needed assistance they left him out of the loop and therefore left us confused on what was going on. I was given a remote car starter by management but the lack of communication from management to salesman left me brining my car back on my own time to get it installed instead of having it ready when I picked it up. I also got my car with a quarter of a tank and had to drive an employee to go fill it up. The salesman was a pleasure to work with it’s unfortunate that management here isn’t willing to train new employees for whatever reason. More