Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Granite Nissan
Rapid City, SD
5 Reviews
Filter Reviews By Type
Showing 5 reviews
October 11, 2025
I purchased a Titan pickup from them and also the warranty insurance and when I went into see them Tyler the service kid said he would contact them to get the ok to replace the front struts. He state warranty insurance and when I went into see them Tyler the service kid said he would contact them to get the ok to replace the front struts. He stated he would call me back when he got authorization. It was a few days and then he called me to say they approved it so we set up the appointment to have them replaced! I took my P/U in and then sat in the waiting room for hours and started looking through the bay window into the service area and my P/U was on a lift, but no one was working on it! He then came out and said my truck was done! I found out as I drove awaythey hadn’t done anything to it! I called the warranty company and they states he had never called them for replacement authorization and lied to me he did! They said they would have authorized the parts and work, but were never contacted. If you purchase a vehicle from them drive to Denver to have work done because they’ll lie to you about doing the work here! More
by akicita25
Employees Worked With
Tyler
June 24, 2025
I happened upon Granite Nissan’s website while searching for a new vehicle, that is apparently in high demand. I live in Kansas City and my local Nissan dealership has been less that helpful, despite workin for a new vehicle, that is apparently in high demand. I live in Kansas City and my local Nissan dealership has been less that helpful, despite working with them for over a month. So anyways, I’m on Granite Nissan’s website and it shows they have or will soon have the vehicle I’m looking for. I called the Sales Department on a Saturday morning and Brett answered the phone. To my disappointment, the vehicle I was interested in was on its way, but was actually an ordered vehicle for someone else. Brett was very kind and took it upon himself to find a vehicle, matching what I was looking for. Brett did find vehicles matching what I was looking for, but the only available ones were over a thousand miles away and just wouldn’t make financial sense to transport them all that distance. He did have local inventory that was really close to what I was looking for and was able to put together a VERY reasonable deal that included a great price on my trade-in AND delivering the vehicle to me in Kansas City. I ended up finding a local deal on a different vehicle that I couldn’t pass up. I ended up spending more than I wanted, but… you know…. All that to say that Granite Nissan was very easy to deal with. No pressure and very transparent in all of their pricing and financing options. If you’re in the Rapid City area, or even outside the Rapid City area, I would definitely give them a call. I know I will. More
by Aaron W
Employees Worked With
Brett
December 02, 2019
High pressure dealer. Lied about the total, cheated me on my trade in. I was pressured by a sales associate AND sales manager My best advice would be to pass them up! my trade in. I was pressured by a sales associate AND sales manager My best advice would be to pass them up! More
by Lakota fire
Employees Worked With
Manager
