Granite Buick GMC
Rapid City, SD
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Thanks for getting me in. Your service manager is not very informed. He had no idea what my GM tire and maintenance plans were. After having the oil charged he didn’t know wha Your service manager is not very informed. He had no idea what my GM tire and maintenance plans were. After having the oil charged he didn’t know what type oil was used synthetic or blend. My tires were not rotated like I requested. More
Met by service technician upon arrival, very friendly and courteous, dealership was very clean and waiting area was very comfortable. Service work was done in a timely manner, overall, it was a nice experien courteous, dealership was very clean and waiting area was very comfortable. Service work was done in a timely manner, overall, it was a nice experience. More
Long wait, poor communication. My car is still not fixed and nobody could tell me when the part would be in or even whether my car should be driven. My car is still not fixed and nobody could tell me when the part would be in or even whether my car should be driven. More
The dealership was clean, we were promptly met by a serviceman upon arrival and checked in immediately. The service was done in good time and we were notified upon completion. The prices have risen q serviceman upon arrival and checked in immediately. The service was done in good time and we were notified upon completion. The prices have risen quite a bit. More
I needed a backup camera replacement, my 6 month old 2025 Sierra with "bumper to bumper warranty" didn't cover water intrusion. No fault of mine, no damage to the camer. Just not covered. In my business, tha Sierra with "bumper to bumper warranty" didn't cover water intrusion. No fault of mine, no damage to the camer. Just not covered. In my business, thats poor service. More
Oil change should not take money minutes. This is not an isolated incident. Also, the GMC app showed our vehicle waiting outside for over 20 minutes. I finally went to the counter and sure This is not an isolated incident. Also, the GMC app showed our vehicle waiting outside for over 20 minutes. I finally went to the counter and sure enough it was done just waiting on paperwork. Do better!! More

