Granger Chrysler Dodge Jeep Ram

The salesman was very knowledgeable which was nice to have someone who appreciates cars the same way I do and helped through the process of purchasing my first car overall a great and very easy experienc have someone who appreciates cars the same way I do and helped through the process of purchasing my first car overall a great and very easy experience. More

I purchased a used 2018 Ram from Granger Ram in Orange (not Granger Chevrolet, but under the same ownership) and worked with a salesman named Alex Yates. I had high interest in a truck so we took it for (not Granger Chevrolet, but under the same ownership) and worked with a salesman named Alex Yates. I had high interest in a truck so we took it for a test drive. During the test drive, I mentioned to Alex that the 8.4 uConnect screen looked like it had a chip or crack in the top right corner. He assured me that it was only some tape and would be taken care of when the service department would detail the truck upon purchase. We came to a consensus on a price and a deal was made. My wife and I were very excited as we drove home, but 20 minutes down the road she tried to put presets into the radio. Literally as soon as she touched the screen it started jumping all over the place and not staying on a radio station. It was as if someone was touching the screen when nothing was touching it. The radio/uConnect screen was completely useless. I got in touch with Alex at Granger the same night I bought the truck and he denied having any knowledge of any issues with the radio. I told him I knew it wasn't their responsibility to make things right with me, but this type of customer service goes a long way when making things right with the customer. He said the best he could do was sell me a new radio (mind you this is LESS THAN 24 hours from purchasing) and the labor at cost which would be roughly 850-900 dollars (even though I gave them $1500.00 down less than 24 hours before and being stuck with a 6.5% interest rate). He then said they had absolutely no room/money left over to fix this. I know it is not their responsibility to fix this since I didn't get a warranty with them (would have cost a ridiculous 50.00 per month added to my note), but with my prior experience in the past, some of the dealerships I have worked with (Bayshore in Baytown and Classic in Beaumont) have bent over backwards to ensure everything was right with my vehicle before I left. As a matter of fact, when the air conditioning in my wife's car went out within 48 hours of purchasing a used car at Classic, they gave her a loaner for the duration it took to fix the AC and didn't charge her a dime. That is true customer service. I can't know for sure if Granger knew they were selling me a faulty radio, but my message to any buyer is to be wary... these people only want your money; not your business. Granger is borderline fraudulent and now I am stuck with a broken radio/uConnect screen in a 3 year old truck that was sold to me. Granger will nickel and dime you even to the tune of 800 bucks even after you just bought a nearly 30,000 dollar truck from them. More