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Granger Chevrolet - Service Center

Orange, TX

4.5
313 Reviews

313 Reviews of Granger Chevrolet - Service Center

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August 19, 2024

The staff worked with my extended warranty company to resolve an electrical issue that was draining the battery. More

by tilisa.thibodeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Granger Chevrolet responded

The $225 diagnostic fee was disclosed when the vehicle was brought in, and the agreement was signed. We conducted tests on the battery and alternator in accordance with warranty procedures. Our findings indicated that the battery had a bad cell and insufficient cold-cranking amps. Since the issue was with the battery, no extended service policy claim could be filed. We contacted you with the findings, at which time you expressed a preference for replacing the battery elsewhere and dissatisfaction with the diagnostic fee. In an effort to assist, the total charge was reduced to $115.40, and the vehicle was subsequently picked up. We regret that your experience did not meet your expectations.

August 15, 2024

Kenny was great to work with and extremely helpful. Got me back in my truck quicker than promised. More

by Lance Polk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Granger Chevrolet responded

Thank you for servicing at Granger Chevrolet. We appreciate the opportunity!

August 12, 2024

Had a very good experience. Everyone was very kind and very helpful. Definitely will be back. More

by Frios210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Cole
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August 11, 2024

Your employees were pleasant and friendly and the maintenance was thorough. Cost was high, as expected . More

by WHEAT.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Names
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August 10, 2024

Good service, kind staff, kept checking on me while I waited for my vehicle to finish service. More

by JustMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
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August 09, 2024

The experience was very pleasing. The staff was very considerate of certain needs. Communication was great More

by jds4500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2024

Really appreciate how they treat you here. Waiting for an oil change and at least 3 people asked me if I needed anything, coffee, water etc. Really appreciate how timely they are the work they More

by trishjowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Granger Chevrolet responded

We appreciate your feedback and are happy to see you had an exceptional service visit. We look forward to working with you in the future.

August 05, 2024

Dealership is nice but company policy sucks General Motors no good Bought my last Chevy More

by CCWAYNE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Hurst
Report | Print
August 02, 2024

We purchased a 2024 Trax last year that has been in and out of the service department multiple times without any resolution. On 7-31-2024, my wife once again took the vehicle in with yet another issue an More

by Ike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Pickett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee
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August 01, 2024

Fast service! Good job!! Will use them again in the future. Like being able to make an appointment for service. More

by TFVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
Report | Print
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