Granger Chevrolet - Service Center

Do not do business with them Dropped my car off with reduced engine power. They charged me 150 just to tell me the computer that diagnoses to car is out (Ecm). Wanted to charge 95 Dropped my car off with reduced engine power. They charged me 150 just to tell me the computer that diagnoses to car is out (Ecm). Wanted to charge 950 to replace that so they can find out the problem with the car and this is not even getting to the reason I dropped off the car which would be additional fees. Liars, scammers and bad business. Save yourself time and money and DO NOT DO BUSINESS WITH THEM. More

Cody and Jessica in service are unpleasant My boyfriend had a censor go out on his 2014 Chevy Cruze and it was towed into Granger on Friday. He called in today to check up and see if they came My boyfriend had a censor go out on his 2014 Chevy Cruze and it was towed into Granger on Friday. He called in today to check up and see if they came up with a final diagnostic on the car. The advisor Cody called back saying that they are unable to drive the car because the tires are bald and offered us a quote on new tires. You're telling me that a 2014 that was purchased a year ago this month tires are so bald that you are unable to drive the vehicle and can't touch it because the tires are too bald? I'm baffled. I work for a dealership in Silsbee and our techs have to drive beater cars with 200,000+ miles and transmission issues for a UCI and you want to tell me that your techs are worried about bald tires? HORRIBLE CUSTOMER SERVICE. Jessica in the service department told me they expect gas in the car and the car to be safe on the road in order to service it. ISN'T THAT WHAT A SERVICE DEPARTMENT IS FOR, TO MAKE THE CAR SAFE ON THE ROAD? If cowboy had a tech for the issue we are experiencing I would have had him go the extra mile to go there. Thanks for the xxxxty service Granger! I'll make sure to let all of my friends and family know how well you treated us. More

Technician intentionally caused additional damage After picking up a screw in a tire on our brand new car, we took our car in to see if it could be patched or if the tire needed to be replaced. I aske After picking up a screw in a tire on our brand new car, we took our car in to see if it could be patched or if the tire needed to be replaced. I asked to see the screw out of curiosity, but the screw brought out to me was not only completely different (and much larger), it also showed NO wear from being driven on. I told them this was not the screw in my tire, so the technician went and got the tire and was able to provide me with the actual screw from the tire. He then told me that I actually had two screws in the tire, which was not the case. After speaking with the manager, we were able to determine that the technician had apparently put an additional hole in the tire which did pierce the belt (the screw that WAS in the tire had not). I did get a full refund and didn't have to pay for the new tire. However I would be very cautious bringing your car here for any kind of service. More