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Granger Chevrolet - Service Center

Orange, TX

4.5
358 Reviews

358 Reviews of Granger Chevrolet - Service Center

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December 11, 2023

There was never any communication unless I called a million times. I never felt like they cared about the situation going on and not willing to help. More

by drvignes14
Recommend Dealer
No
Employees Worked With
Todd
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Dec 11, 2023 -

Granger Chevrolet responded

Allison, I can see where we had text communication with you 7 time between 11/15 and 11/20. Todd, your service advisor, was working on research to help you with the expired extended warranty to see if we could get you some from them between 11/20 and 11/27 during which he had 2 phone calls back and forth with you according to our records. The communication was limited during these 7 days so I assume that's the period you are referring to. He assumed you were still working with your extended warranty attempting to get some help from them although it expired in May. I talked to you on the 28th and told you I would work up some options to get your vehicle repaired. According to notes on the repair order Todd talked to you 12/1 and you authorized a new transmission replacement at that time. I agree the communication between 11/20 and 11/27 was lacking but we thought we were waiting on you to make a decision since the extended warranty company had declined any further repairs. forgive us please for our lack of communication during this time. The transmission was ordered on 12/2/23 and arrived 12/4/23 at which time it went back into line with our transmission tech for install. The transmission was installed 12/5 and completed 12/6. Did you have a rental or other unusual expense during this time that perhaps I could help you with? Again, I apologize for the delays and lack of communication on our part. Rick Hanzelka Service and Parts Director Granger Chevrolet

Dec 13, 2023 -

drvignes14 responded

Texting was the only way to ever get a hold of anyone. I can show the number of times I called the service department and the number of message I left. The only way I could ever get Todd or you on the phone was if you happened to answer the service department phone. I work in customer service and know how important returning someone’s call is. I also need to bring the vehicle back because it is still having issues with shifting in the lower gears. Of course it is very difficult to be without a vehicle again. I’m just losing confidence after I just spent so much money for it to be repaired

December 11, 2023

Service department was very friendly Waiting area was really nice and clean Plenty of seating with comfortable chairs More

by CMELANCON
Recommend Dealer
Yes
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December 10, 2023

I went there for an oil change That's all I have to say about that More

by sdt23107
Recommend Dealer
Yes
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December 08, 2023

Great, the next day the warranty company called. I wanted to be sure they were legit. Called dealership to confirm. They were very helpful More

by RMNP_87
Recommend Dealer
Yes
Employees Worked With
Amber
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December 08, 2023

I was immediately met at my car . Amber was on her game . She came to talk to me everytime I asked a question. Was taken care of in a timely manner More

by 1978gibbens
Recommend Dealer
Yes
Employees Worked With
Amber
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December 07, 2023

Ask if they put oil in the oil filter before the put the new filter on and they said never have knew that was how you did it but the lady said they only wipe it on the rubber on the filter. She said she nev More

by BOHICA5758
Recommend Dealer
No
Employees Worked With
Don't remember.
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December 06, 2023

Couldn't find the keys had to go back and bring my other set, then found them in the drop box. More

by CARLHARBERT
Recommend Dealer
Yes
Employees Worked With
Service
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December 04, 2023

First service on a new truck. They got me in and out quickly. First rate service More

by Barryrobertson
Recommend Dealer
Yes
Employees Worked With
Amber
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November 30, 2023

Everyone very attentive and willing to help me out from parte to service Great experience More

by TEMISTOCLES.DEVERS
Recommend Dealer
Yes
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November 30, 2023

It was awsome and i felt goof about everything I would refer my peers to Granger dealership to aquire a vehicle any day More

by ROBERTJACK1110
Recommend Dealer
Yes
Employees Worked With
Justin
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