Granger Chevrolet - Service Center

Granger Chevrolet responded

I apologize for the inconvenience and my tech going through your personal belongings to find your wheel key so we could rotate your tires. Your response was shared with everybody concerned so they can see how it made you feel. Because of your concern, we've adopted a new policy to have the customer place the wheel lock key in their cupholder prior to service and we put the key back in your cupholder after service. I appreciate your feedback as this is how we learn to do a better job in serving you. Thank you again, Rick Hanzelka Fixed Operations Director Team Granger Office 409-883-0438 Cell 325-669-0479

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479