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Granger Chevrolet - Service Center

Orange, TX

4.5
396 Reviews

396 Reviews of Granger Chevrolet - Service Center

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April 06, 2024

Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Hurst, Kenneth Pickett
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Apr 09, 2024 -

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 05, 2024

Always a great experience at Granger Chevrolet's service dept. Would highly recommend. Had me in and out! More

by K-BillJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
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March 26, 2024

It’s been an experience with them having to deal with a truck that had some problems. They work with me for several months on it but I think they have finely got it done I hope. Thanks More

by jnsilva4152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Tony Lute, Kenneth Pickett
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March 23, 2024

Same as always and very good Okay time wasn't too bad but the guy that was in there with he waited over 2 hours for a oil change and tire rotation took about the the same for me for tire replacement More

by BA004SLADYBUG
Recommend Dealer
Yes
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March 21, 2024

they help me out in took good care of me n was very patient they was very respectful More

by MARQM74
Recommend Dealer
Yes
Employees Worked With
jenny
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Mar 21, 2024 -

MARQM74 responded

thank yall for yall help with purchasing my first car

March 20, 2024

Excellent caring staff. Kenny very courteous and competent. Very caring of your time. Very polite to everyone. More

by WENDELL.MURILLO
Recommend Dealer
Yes
Employees Worked With
Kenny
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March 18, 2024

Todd was outstanding and the service technician repaired the wiring damage perfectly These guys rock More

by NATHAN.CARLINE
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
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March 18, 2024

Fast, easy and very helpful. Shelby helped me trade in my truck and answered all my financial questions. More

by Cjjack44
Recommend Dealer
Yes
Employees Worked With
Shelby
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March 18, 2024

Anytime we go there my wife and I feel welcomed with open arms and legendary service. More

by Chris Page
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
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March 17, 2024

Your ability to inform and update the customer was absolutely terrible.it was pathetic that it took over 2 weeks to replace a simple part just to get the vehicle back and it still have the same issue. More

by markus bouley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy Derutte
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Mar 18, 2024 -

Granger Chevrolet responded

Markus, I apologize for the poor communication. The advisor that failed to meet your expectations is no longer a part of Team Granger. When poor communication is called to our attention we take action. It is unacceptable in my service department. If you would like to try us again, I will gladly follow up on your vehicle personally when it is in the store. Or if you would like to talk to me my door is open. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

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