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Granger Chevrolet - Service Center
Orange, TX
360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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360 Reviews of Granger Chevrolet - Service Center
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Verified CustomerMarch 01, 2024
The service department is always willing to help in any way they can. I love that they truly treat me like family, as well as stay in constant communication. way they can. I love that they truly treat me like family, as well as stay in constant communication. More
by CORYKNOTT
Employees Worked With
Todd Hurst, Todd Hurst
February 29, 2024
Stacy was horrible at communicating , never called back, assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very qui assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very quick to either put you on hold and hang up or say something very fast and hanged uo before you even got to say a word. Was never clear with pricing and got hit with ridiculous fees that were not stated from the beginnning. When finally given a price was when i was very upset and. To my surprise the fee i was told over the phone went up by over $100 in credit card fee and micellaneous fees that got added on when i picked up my car. Car was going to be there 2 hrs or over night and ended up with them 4 days because i couldnt get a hold of anyone long enough to give me information or a call back. I got things checked that i didnt ask for. At the end of the day i was very unhappy and ended up paying $400 + for absolutly nothing and was still asked if i could approve more hours. More
by Galindo42410
Employees Worked With
Stacy Derutte
February 29, 2024
Oil change - truck was left with oily handprints- no seat cover used. You provided free car wash/detail. Lost 3 of four floor mats. I suggest a quality control position before you turn the vehicle over to cu cover used. You provided free car wash/detail. Lost 3 of four floor mats. I suggest a quality control position before you turn the vehicle over to customer to make sure things are right. More
by CKORVETTE
Employees Worked With
Kenny
February 28, 2024
I am very pleased with the way Todd took care of my service needs! I feel like he went above and beyond to take care of me! Todd does what most Should! He puts the CUSTOMERS FIRST!! Thank you for assi service needs! I feel like he went above and beyond to take care of me! Todd does what most Should! He puts the CUSTOMERS FIRST!! Thank you for assigning the STERLING’s to him!! More
by Sterlingx13x
Employees Worked With
Chauncey and CJ Wagner were EXCELLENT SALESMAN! I HIGHLY recommend them!!, Todd Hurst
February 27, 2024
Called w/check engine light on. Stacy had me bring it immediately so we could get accurate code read, because the last time it came on it dropped the code before I could get it in. Stacy had me bring it immediately so we could get accurate code read, because the last time it came on it dropped the code before I could get it in. She took care of all the warranty paperwork. They had my parts in overnight and I had my car back in a couple days. More
by asanborn
Employees Worked With
Stacy Derutte
February 27, 2024
Had transmission go bad and they got me in and out within a week just like they said. Would recommend granger to anybody!! 🙏 a week just like they said. Would recommend granger to anybody!! 🙏 More
by Cjmor364
