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Granger Chevrolet - Service Center

Orange, TX

4.5
313 Reviews

313 Reviews of Granger Chevrolet - Service Center

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February 02, 2024

Always kept me informed of where my vehicle was in line to be worked on. And apologized when things got behind. More

by mudbug77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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February 02, 2024

Service was fast and my car in the parking lot one minute in the shop the next and right back again More

by STEVENROBINSON308
Recommend Dealer
Yes
Employees Worked With
Amber
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February 01, 2024

5 Amber is an exceptional, employee representing Granger's Chevrolet in Orange Texas. It may take a little more time to work with the older and slowing down customers. Trust me, she greatly apprecia More

by DeeLaughlin
Recommend Dealer
Yes
Employees Worked With
Amber in Service, worked with my 91 years old mother with all the wok re asked for.
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January 31, 2024

Nothing ever gets fixed and every single time I receive my vehicle back something is damaged or missing or broken that was fine when I took it in. More

by RODG_LAFLEUR
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy Derutte
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Jan 31, 2024 -

Granger Chevrolet responded

Rodrick, I understand you had a flat repaired January 20 that is still leaking. I apologize for that but we will make it right for you. I just talked to your service advisor, Stacy and she states you have an appointment set up already. Anytime the service is less than 5-star you are welcome to call me and I will get it worked out for you if my advisors do not handle it to your satisfaction. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

January 30, 2024

Great experience overall. They were very kind and welcoming. Easy process of getting a car, they did a great job giving us the information we needed. More

by MARIELA.RUIZ18
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
Other Employees : Jeff Sanchez
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January 28, 2024

Really good ! ! Very efficient, the service department is on top of their game. Great communication More

by Acourmier
Recommend Dealer
Yes
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January 27, 2024

There was only 1 issue really. Stacy did a VERY POOR job at communicating important information regarding the status of my 2021 Chevy Silverado. More

by CHRISRANDELL80
Recommend Dealer
Yes
Employees Worked With
Stacy
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Jan 30, 2024 -

Granger Chevrolet responded

I appreciate you calling this to my attention. Feedback is very important to us. We do our best to provide 5-star service on every visit. I will use your comments in a training session. If for any reason you are not completely satisfied with the service or communication, please feel free to call me direct and I will be on top of it immediately. Thank you again for the feedback. Rick Hanzelka Service and Parts Director Granger Chevrolet 409-883-0438

January 26, 2024

Took in for oil change and tire rotation, mileage service called for other service provided prices for work More

by KDOSCH
Recommend Dealer
Yes
Employees Worked With
Amber
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January 25, 2024

Vehicle fluid, tire rotation was good I would be happier if the price was lower. More

by Bobbi.richard28
Recommend Dealer
Yes
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January 23, 2024

The staff is knowledgeable and friendly and great facility will definitely return !!! Happy customer thanks !! More

by Wsam1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Derutte, Todd Hurst, Amber Smith
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