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Granger Chevrolet - Service Center

Orange, TX

4.5
360 Reviews

360 Reviews of Granger Chevrolet - Service Center

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April 25, 2024

Finally a place I can go and get my car service with knowledgeable, friendly employees. They even made me a cup of coffee. Can’t wait for my next service. More

by Toddbrh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby O'brien, Todd Hurst, Kenneth Pickett, Laura Roberts
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April 25, 2024

Very happy with how things went on the repairs to my car with my warranty. More

by rexbart7684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
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April 25, 2024

I want to thank Mr Pickett for all the help he gave while having my truck fixed. For the work I had done on my truck, the time was very efficient! No one can beat the hospitality that I was given at Granger More

by Jsep828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
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April 24, 2024

Great place to buy and get service done also . Very friendly people and quick to get you in . More

by Dave Pareso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

Car dropped off @ 8 technician unable to get to my vehicle. Part has been back ordered for 1 year. Had to reschedule for another day. More

by BROOKE0566
Service Communication
Recommend Dealer
No
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Granger Chevrolet responded

Ms. Bradshaw, I just talked to Sami, and she assured me the part that was ordered for your car in July has arrived and I understand we have an appointment to install it tomorrow morning. I appreciate your patience and understanding with GM backordered parts situation and I hope we can provide faster service in the future. Sami is looking forward to your visit tomorrow morning and my shop foreman Bobby has been instructed to expedite installation. Rick Hanzelka Fixed Operations Director Team Granger Office: 409-883-0438 Cell: 325-669-0479

April 20, 2024

good good good good good good good good good good good good good good good More

by jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
juan
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April 19, 2024

My first time using Granger Chevrolet service department, and the service was exceptional! Laura was super friendly and made me feel very welcomed. I'm a new happy customer!!!! More

by aaquarles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Laura Roberts
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April 19, 2024

Always very efficient and helpful! Laura was very kind and super fast today! I always recommend Granger to everyone. More

by bmburrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte, Laura Roberts
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April 18, 2024

I set an appointment up to look at my car and brought it in at 8:00 in the morning, Two days later, they still hadn’t looked at it!! More

by MIKE.MCLAWCHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Hurst
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Apr 18, 2024 -

Granger Chevrolet responded

Mike, I apologize that we did not get your car diagnosed during the 1.5 days it was here. An appointment time is not a time that your car will always be diagnosed, but a time set aside for our advisor to meet with you and check your car in for drop off. Kenny, your service advisor, stayed in contact with you both days your car was here according to our phone and text records. The tech that needed to look at your fuel smell concern was tied up on other jobs. Some of our skill sets such as the one that your vehicle needed are often booked 1 to 3 weeks out. I wish I had more technicians so we could get diagnosis quicker and turn around time shortened but that's not the case. I regret this was your first visit to Granger Chevrolet and we failed ot meet your expectations. Thank you for trying us. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 18, 2024

Service was good. Took longer than expected since I asked for the warranty to cover the part. Todd is a great asset to the business. More

by My Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
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