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Granger Chevrolet - Service Center
Orange, TX
313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Granger Chevrolet - Service Center
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Verified Customer
March 09, 2024
Dealer meets my service needs for my GM vehicles. Quality work completed when promised (sometimes ahead of time too). Not too far from my home. Also have purchased vehicles from them - competitive sa Quality work completed when promised (sometimes ahead of time too). Not too far from my home. Also have purchased vehicles from them - competitive sales department. More
by carterb
Employees Worked With
Sammi
March 08, 2024
Explained the issues/ code reading on my car. Got charges $350 even though I identified the problem. I think I was over charged for being a loyal customer. The fees could have been subtracted fro Got charges $350 even though I identified the problem. I think I was over charged for being a loyal customer. The fees could have been subtracted from the cost of repairs. I was also not told that I would incur a $30 credit card fee when paying the bill. I feel I should have been told this cost prior to me arriving for the pickup of my car. This hold experience was unsatisfactory from start to finish. More
by IRON7
Employees Worked With
STACEY/KINNEY
March 01, 2024
The service department is always willing to help in any way they can. I love that they truly treat me like family, as well as stay in constant communication. way they can. I love that they truly treat me like family, as well as stay in constant communication. More
by CORYKNOTT
Employees Worked With
Todd Hurst, Todd Hurst
February 29, 2024
Oil change - truck was left with oily handprints- no seat cover used. You provided free car wash/detail. Lost 3 of four floor mats. I suggest a quality control position before you turn the vehicle over to cu cover used. You provided free car wash/detail. Lost 3 of four floor mats. I suggest a quality control position before you turn the vehicle over to customer to make sure things are right. More
by CKORVETTE
Employees Worked With
Kenny
February 29, 2024
Stacy was horrible at communicating , never called back, assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very qui assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very quick to either put you on hold and hang up or say something very fast and hanged uo before you even got to say a word. Was never clear with pricing and got hit with ridiculous fees that were not stated from the beginnning. When finally given a price was when i was very upset and. To my surprise the fee i was told over the phone went up by over $100 in credit card fee and micellaneous fees that got added on when i picked up my car. Car was going to be there 2 hrs or over night and ended up with them 4 days because i couldnt get a hold of anyone long enough to give me information or a call back. I got things checked that i didnt ask for. At the end of the day i was very unhappy and ended up paying $400 + for absolutly nothing and was still asked if i could approve more hours. More
by Galindo42410
Employees Worked With
Stacy Derutte
