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Granger Chevrolet - Service Center

Orange, TX

4.5
313 Reviews

313 Reviews of Granger Chevrolet - Service Center

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April 12, 2024

Service was completed in a timely and professional manner. Well satisfied with both. Great job More

by BOWPRO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2024

They are usually very good. But this time, they should have called instead of looking for the wheel lock. They had to dig through my glove box and my console was turned upside d More

by BUCKNCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ones who work on the tires , Laura Roberts
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Apr 12, 2024 -

Granger Chevrolet responded

I apologize for the inconvenience and my tech going through your personal belongings to find your wheel key so we could rotate your tires. Your response was shared with everybody concerned so they can see how it made you feel. Because of your concern, we've adopted a new policy to have the customer place the wheel lock key in their cupholder prior to service and we put the key back in your cupholder after service. I appreciate your feedback as this is how we learn to do a better job in serving you. Thank you again, Rick Hanzelka Fixed Operations Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 10, 2024

Service is perfect. That’s why I keep coming back. People are polite and congenial and the value is what I expect. More

by rick_hanzelka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst, Laura Roberts
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Apr 10, 2024 -

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

April 09, 2024

Laura in Services at Granger Chevrolet was nice and very helpful when I brought my car in. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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April 08, 2024

Staff always very accommodating! Coffee is Great! A Little More, just 8 more words please! More

by Scott
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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April 08, 2024

It was a pleasant experience. Everyone was very knowledgeable and nice I liked the dealership so much that I will buy my next corvette there More

by DJGPPLS1
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
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April 06, 2024

Kenny was very good to work with. . He kept me informed and took great care of me More

by Lfoster2205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2024

Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Pickett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst
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Apr 09, 2024 -

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 05, 2024

Always a great experience at Granger Chevrolet's service dept. Would highly recommend. Had me in and out! More

by K-BillJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
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March 26, 2024

It’s been an experience with them having to deal with a truck that had some problems. They work with me for several months on it but I think they have finely got it done I hope. Thanks More

by jnsilva4152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lute
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst
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